Korey Todd

Managed comprehensive environmental services and food & nutrition operations across Jewish Hospital and Frazier Rehabilitation Institute, aligning with organizational priorities to optimize operational performance.

• Engineered a comprehensive bed movement and discharge readiness protocol that significantly improved patient flow and reduced wait times by 20 to 30%.
• Developed and executed standardized workflows for isolation and terminal cleaning, achieving over 90% compliance in environmental audits.
• Managed comprehensive operational strategies for executive initiatives, focusing on optimizing surgical services supply chain, redesigning campus wayfinding, and implementing lean performance improvement projects.
• Delivered targeted coaching to enhance frontline reliability and responsiveness, ultimately improving patient experience and HCAHPS scores.
• Streamlined operational processes to enhance patient care efficiency.
• Collaborated with cross-functional teams to improve service delivery standards.

• Created and executed a comprehensive leadership development initiative to cultivate engagement culture and elevate leadership effectiveness across various departments.
• Oversaw strategic wayfinding redesign across campus to facilitate seamless navigation for patients and visitors.
• Facilitated redesign of internal transfer workflows in partnership with HR and operational leaders, focusing on efficiency improvements and reduction of administrative errors.
• Designed and implemented a regional workforce pipeline database to optimize recruitment efforts and workforce planning.
• Coordinated administrative functions to streamline office operations and improve workflow efficiency.
• Developed and maintained comprehensive filing systems to enhance data retrieval and organization.

• Implemented strategic initiatives driven by employee engagement data to elevate survey participation above 85%.
• Developed and implemented training programs to enhance leadership skills and promote continuous improvement among frontline leaders.

• Performed in-depth qualitative and quantitative analysis to inform and support creation of health equity toolkit.
• Conducted comprehensive community needs assessments to ensure health system services effectively address local population health priorities.