KOREY TOLBERT JR.
Summary
Dynamic and results-driven professional, excelling in crew leadership and customer service. Proven ability to enhance team productivity through effective training and process improvements. Strong multitasking skills and commitment to safety guidelines ensure operational efficiency and customer satisfaction. Recognized for resolving complaints and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Crew Leader
McDonald's
Tx
08.2025 - Current
- Maintained daily operations to ensure quality and efficiency in customer service.
- Implemented strategies to reduce wait times at registers, enhancing customer satisfaction.
- Resolved customer complaints professionally, improving customer relations and loyalty.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Trained new crew members on food safety protocols and operational procedures.
- Implemented process improvements to enhance team productivity and service speed.
- Managed inventory levels and restocked supplies to ensure smooth workflow.
- Monitored team members to verify work quality and address concerns.
Cashier
Red Top
Tx
05.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized checkout area, contributing to smooth operations and customer satisfaction.
- Executed cash register operations, balancing till at end of shifts to ensure accurate cash management.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Responded to customer inquiries about store policies and addressed concerns, enhancing overall customer service experience.
Education
High School Diploma -
Columbia High School
TxSkills
- Crew management
- Job site safety
- Equipment maintenance
- Work site maintenance
- Safety guidelines
- Reliable team leadership
- Task prioritization
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Leadership presence
- Conflict resolution
License
- Food handlers license
Timeline
Crew Leader
McDonald's
08.2025 - Current
Cashier
Red Top
05.2023 - 09.2023
High School Diploma -
Columbia High School