Kori Ary
Hoxie
Summary
Resourceful Intake/Parent Support Specialist delivering effective communication and problem-solving. Experienced in advocating for families, managing caseloads, and collaborating with multidisciplinary teams to ensure access to essential resources.
Overview
9
9
years of professional experience
Work History
Intake/Parent Support Specialist
Saint Francis Ministries
Colby, KS
09.2019 - Current
- Developed individualized support plans for families to enhance child well-being and strengthen family dynamics.
- Advocated for families in navigating social services, improving access to essential resources and support networks.
- Established strong relationships with families, fostering open communication and trust.
- Managed caseloads efficiently ensuring timely follow-up with parents regarding concerns or updates.
- Created resource materials for parents including handouts, guides, and toolkits covering various topics relevant to their child''s education journey.
- Delivered culturally sensitive support services tailored to meet the unique needs of diverse families within the community.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Collaborated with multidisciplinary teams to identify resources and services tailored to client needs.
- Provided guidance and mentoring to parents, promoting effective communication and conflict resolution strategies.
- Conducted assessments to evaluate family strengths and challenges, ensuring appropriate interventions were implemented.
- Coordinated appointment scheduling and maintained accurate calendars for multiple departments.
- Handled incoming calls, directing inquiries to appropriate staff promptly and professionally.
- Developed and implemented office procedures to enhance workflow efficiency and customer service standards.
- Assisted in organizing company events, contributing to enhanced employee engagement and satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
Personal Banker/Bank Teller
Equity Bank
Hoxie, KS
09.2017 - 09.2019
- Facilitated customer account openings and maintained accurate financial records.
- Advised clients on product offerings to meet financial goals and needs.
- Managed daily transactions, ensuring compliance with banking regulations.
- Trained and mentored junior staff in customer service protocols and systems.
- Implemented process improvements that enhanced operational efficiency within the team.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Trained new branches/team members during mergers.
Education
High School Diploma -
Centennial High School
Bakersfield, CA05-2012
Skills
- Mental health awareness
- Self-care promotion
- Child development
- Educational support
- Referral coordination
- Special needs experience
- Family dynamics expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Client documentation
- Community resources
- Task prioritization
- Family support
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Client needs assessment
- Community outreach
Timeline
Intake/Parent Support Specialist
Saint Francis Ministries
09.2019 - Current
Personal Banker/Bank Teller
Equity Bank
09.2017 - 09.2019
High School Diploma -
Centennial High School