Kori Cummings

Casualty Mailroom Processor

CCC Information Services

02.2018 - Current

Processed high volumes of claims data efficiently using proprietary software tools.
Ensured accuracy and compliance in documentation during claim processing activities.
Collaborated with cross-functional teams to streamline workflow processes and enhance productivity.
Trained new staff on operational procedures and best practices for data entry and processing.
Identified process bottlenecks and implemented improvements to optimize turnaround times.
Supported team members in their tasks, contributing to overall team success.
Increased productivity by effectively managing workload and prioritizing tasks.
Maintained accurate records and ensured timely completion of all necessary paperwork.
Enhanced team collaboration, sharing best practices for efficient processing techniques.
Received and reviewed incoming documents and materials.
Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Reduced errors with meticulous attention to detail and thorough review of documentation.
Contributed to the achievement of department goals through consistent high-quality work.
Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
Oversaw transition to new processing system, minimizing downtime and maintaining productivity.
Maintained high levels of data security by adhering to strict data protection policies.
Streamlined data processing workflows, significantly reducing processing times.
Analyzed processing bottlenecks and devised strategies to eliminate them.