Dedicated professional with strong customer service skills, adept at enhancing client experiences and managing multiple tasks efficiently. Experience in office administration and appointment scheduling ensures optimal support for teams.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Nwestco LLC
Spokane, WA
01.2024 - Current
Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
Developed and maintained filing systems to enhance document retrieval and organization.
Prepared meeting agendas and minutes, facilitating effective communication among team members.
Assisted in the preparation of reports and presentations, contributing to project success.
Hair Salon Owner/Master Stylist
Self Employed
Spokane Valley, WA
09.2011 - 08.2020
Managed daily salon operations to ensure exceptional client experiences and service quality.
Developed marketing strategies to increase clientele and enhance brand visibility in local market.
Oversaw inventory management, optimizing product selection and supplier relationships for cost efficiency.
Trained and mentored staff on technical skills, customer service, and salon best practices.
Server
Red Robin Group
Spokane, WA
01.2011 - 07.2013
Implemented strategies to enhance guest experiences, resulting in positive feedback and repeat visits.
Oversaw daily operations during peak hours, maintaining high service quality standards.
Resolved customer complaints promptly, fostering a positive dining atmosphere and loyalty.
Contributed to inventory management by monitoring stock levels and assisting with orders as needed.
Server
Azteca Southwest Grill
Coeur D'Alene, ID
01.2007 - 08.2010
Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Collaborated with kitchen staff to ensure accurate food preparation and presentation.
Trained new servers on menu knowledge, service standards, and operational procedures.
Cocktail Server
Iron Horse Bar and Grill
Coeur D'Alene, ID
06.2007 - 01.2008
Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat business.
Delivered accurate food and drink orders, ensuring timely service during peak hours.
Maintained cleanliness and organization of bar and dining areas to uphold health standards.
Assisted with inventory management, tracking supplies and minimizing waste effectively.