Kori Hoard

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

• Boosted team morale through the planning and execution of engaging team-building events.
• Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
• Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
• Supported project completion by coordinating tasks, resources, and deadlines among team members.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
• Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
• Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
• Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.

• Implemented automated reminder systems that contributed to a decrease in past due invoices.
• Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Trained new team members in company policies, procedures, and best practices for successful collections management.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

This Job was a 6 month Contract .

• Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Assisted in training new team members on company policies and best practices in medical customer service delivery.

• Elevated student success by implementing differentiated instruction techniques to address various learning styles.
• Achieved higher student engagement by incorporating real-world examples and hands-on activities in lesson plans.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Demonstrated adaptability by modifying lessons based on changing educational standards or individual student needs, maintaining high-quality instruction throughout transitions.
• Served as a mentor for new teachers, providing guidance on classroom management strategies and instructional techniques for increased effectiveness.
• Improved overall student performance by providing individualized support and targeted feedback on assignments.