Kori Jones
Baltimore,MD
Summary
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in customer service, emergency response, and phlebotomy. Excel in communication, empathy, and adaptability, ensuring seamless support to my peers and providing exceptional service to patients and customers. Striving to achieve my goals as a future certified registered nurse.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CMD Outsourcing Solutions
Hunt Valley, MD
05.2022 - 10.2023
- Assisted customers with inquiries about financial aid, admissions, bursar questions, registration, and housing for a wide variety of universities.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Certified Pool Operator/Lifeguard
American Pool Maryland
Owings Mills, MD
05.2016 - 09.2018
- Communicated effectively with customers regarding their concerns about pool usage.
- Inspected life-saving equipment regularly according to established procedures.
- Performed daily water testing and adjusted chemical levels accordingly.
- Provided guidance and instruction to swimmers regarding pool rules and regulations.
- Kept accurate records of chemicals used in pools and spas including dosage amounts per gallon of water.
- Educated patrons on safe swimming practices as well as general pool etiquette.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Performed emergency rescues when necessary.
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MDMedical Assistant Certification - Medical Assistant
NPCE
Baltimore, MD11-2024
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD05-2019
Skills
- Customer service
- Computer proficiency
- Creative problem solving
- CPR and AED training
- Record keeping
- Phlebotomy
- Emergency response preparedness
- Board Ceritified Medical Assistant
Certification
- Medical Assistant Certification
References
References available upon request.
Timeline
Customer Service Representative
CMD Outsourcing Solutions
05.2022 - 10.2023
Certified Pool Operator/Lifeguard
American Pool Maryland
05.2016 - 09.2018
- Medical Assistant Certification
Associate of Science - Nursing
The Community College of Baltimore County
Medical Assistant Certification - Medical Assistant
NPCE
High School Diploma -
Baltimore Polytechnic Institute
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