Kori Lattisaw
Washington,DC
Summary
Detail-oriented with 6 years of customer service experience with a solid background in foodservice and related positions. A great team player with strong organizational skills, and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Pastry Prep Cook
Dog Tag Bakery
10.2021 - Current
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Scaled out and mixed ingredients according to recipes and procedures.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Assisted in inventory management and ordering of supplies, minimizing costs while maintaining quality standards.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
Ambassador
Jeni's Splendid Ice Cream
07.2020 - 06.2022
- My responsibilities consist of presenting high quality customer service, ringing customers up at the cash register, cleaning tasks, scooping ice cream, and completing online orders
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Cleaned and organized kitchen, dining and service areas.
PM SHIFT LEAD
Captain Cookie
05.2018 - 10.2020
- Monitored food preparation, production and plating for quality control
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Directed activities of team of skilled kitchen workers preparing and serving cookies
- Restocked and organized merchandise in front lanes
- Quickly and accurately counted drawers at start and end of each shift
- Trained team members on cash register operation and cash handling.
RESTAURANT TEAM MEMBER
Sweetgreen
03.2016 - 10.2019
- Restock, cashiers, food prep, cleaning, opening and closing the store
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness
- Checked and restocked utensils and condiments in appropriate locations for guests
- Operated register to process payments and collect cash payment for order totals
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Used proper techniques to prepare food and ingredients.
AMAZON ASSOCIATE
Amazon
08.2018 - 01.2019
- Gathered, organized and input information into digital database
- Observed packing operations to verify conformance to specifications
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Managed customer relations and customer service through daily communication and interaction.
BOH TEAM MEMBER
Pret A Manger
04.2018 - 04.2018
- Prepared food and drinks while following safe food handling procedures
- Maintained and sanitized service stations, prep areas and countertops
- Maintained and tracked food, cooler and freezer temperatures
- Performed shift side work as necessary to maintain kitchen output during peak service times
- Removed garbage, compost and recycling and placed in designated container areas
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
Servsafe
Washington, DCSkills
- Multitasking and Organization
- POS Transactions
- Cash Management
- Time Management
- Customer Service
- Food safety knowledge
- Dough handling
- Event Catering
- Pastry preparation
- Adaptability and Flexibility
Timeline
Pastry Prep Cook
Dog Tag Bakery
10.2021 - Current
Ambassador
Jeni's Splendid Ice Cream
07.2020 - 06.2022
AMAZON ASSOCIATE
Amazon
08.2018 - 01.2019
PM SHIFT LEAD
Captain Cookie
05.2018 - 10.2020
BOH TEAM MEMBER
Pret A Manger
04.2018 - 04.2018
RESTAURANT TEAM MEMBER
Sweetgreen
03.2016 - 10.2019
Servsafe
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