Kori Love
Thomson,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Online Grocery Associate
Walmart
10.2021 - 02.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Deli Associate
Food Lion
10.2020 - 05.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Customer Service Representative
Georgia Farm Bureau
10.2016 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Secretary
Tri County Insurance
07.2015 - 09.2016
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
Customer Service Representative
1st Franklin Financial
05.2013 - 07.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Thomson High School
Thomson, GA 05-2010
Certificate - Certified Nursing Assistant
Augusta Technical College
Thomson, GA05-2010
Diploma - Business Management
Augusta Technical College
Thomson, GA05-2018
Skills
- Customer relationship management
- Problem-solving skills
- Detail-oriented data management
- Proficient in computer applications
- Polished phone etiquette
- Efficient record processing
- Process documentation
- Office administration
- Proficient in Microsoft Office Suite
Timeline
Online Grocery Associate
Walmart
10.2021 - 02.2023
Deli Associate
Food Lion
10.2020 - 05.2021
Customer Service Representative
Georgia Farm Bureau
10.2016 - 07.2020
Secretary
Tri County Insurance
07.2015 - 09.2016
Customer Service Representative
1st Franklin Financial
05.2013 - 07.2015
High School Diploma -
Thomson High School
Certificate - Certified Nursing Assistant
Augusta Technical College
Diploma - Business Management
Augusta Technical College
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