Hi, I’m
KORI SHAFER
Insurance Agent
Craig,CO
Summary
Currently, I am seeking employment that will allow me to help others. I am a highly enthusiastic, qualified customer service representative with 20 years of experience in various jobs. I truly enjoy the success of problem-solving with people, with the desire to achieve uncompromising results. Personable and professional under pressure. I am driven by self-development, and I crave being a part of a like-minded group. My small business management, sales, advertising, and merchandising skills, combined with providing professional personal services, have led me to a lifetime of hard work and rewarding experiences.
Overview
20
years of professional experience
Work History
Cook Subaru & ChevroletSteamboat Springs, Colorado, United States
Parts Counter Adviser
12.2016 - 06.2017
Job overview
- Inventory management, including ordering, receiving and processing all parts.
- Accurately identify, price and obtain parts for jobs and distribute to technicians.
- Greeted customers entering the shop to ascertain what each customer wanted or needed. Answering phone calls and scheduling customers.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Comcast Cable CorporationSteamboat Springs, Colorado
Customer Service and Sales Representative
11.2013 - 12.2016
Job overview
- Payment receiving and explanation of bill.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Recommended merchandise and services to customers based on their needs and preferences.
- Greeted customers in a timely fashion while quickly determining their needs.
Coca-Cola Bottling CO High CountryHayden, Colorado, United States
Retail Merchandiser
01.2012 - 11.2013
Job overview
- Acted as liaison between store management and sales staff.
- Interacted with daily shoppers in the stores.
- Supplied daily support to the buyer and assistant buyer.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Led merchandise selection, pricing, planning and marketing.
Steamboat Ace HardwareSteamboat Springs, Colorado, United States
Housewares Clerk
01.2012 - 09.2012
Job overview
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Replenished merchandise shelves with items from the stockroom.
- Created visual marketing and styled window displays.
Big O Tire SteamboatSteamboat Springs, Colorado
General Manager
10.2003 - 06.2010
Job overview
- Hands on development from counter help to general manger, this is my most fulfilling career.
- Overseeing and leading the store through a variety of changes; including brand updating, new techniques and point of sale system including accounting.
- Employee management, inventory, sales tracking tire and mechanical, advertising and handling customer service issues.
- Cross-trained and provided back-up for other customer service representatives and service advisor.
- Implemented new sales skills for service advisor increasing mechanical sales.
Self Employed Steamboat Springs, CO
Certified Manicurist
10.2002 - 08.2012
Job overview
- Developed and implemented my own advertising, products and procedures.
- Performed body treatments, including manicures, pedicures andreflexology therapy.
- Sold and promoted nail products and spa body lotions.
- Educated clients about products and self-maintenance for healthy nails and feet.
Education
Automotive Training Institute
Business Management from Automotive Business Management
2009
University Overview
Auto Shop Owner Management
Colorado Northwestern Community College
Certified Manicurist from Cosmetology
2002
Skills
- Strong interpersonal skills
- Positive and friendly
- Effective problem solver
- Exceptional telephone etiquette
- Operations management
- Microsoft Outlook, Word and Excel
- Multi-line phone operation proficiency
- Attention to detail
- Filing and data archiving
- Scheduling
Timeline
Parts Counter Adviser
Cook Subaru & Chevrolet
12.2016 - 06.2017
Customer Service and Sales Representative
Comcast Cable Corporation
11.2013 - 12.2016
Retail Merchandiser
Coca-Cola Bottling CO High Country
01.2012 - 11.2013
Housewares Clerk
Steamboat Ace Hardware
01.2012 - 09.2012
General Manager
Big O Tire Steamboat
10.2003 - 06.2010
Certified Manicurist
Self Employed
10.2002 - 08.2012
Automotive Training Institute
Business Management from Automotive Business Management
Colorado Northwestern Community College
Certified Manicurist from Cosmetology
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