Kori Wise
Woodstock,MD
Summary
Proficient administrative assistant known for strong problem-solving and time management skills. Experienced in developing office procedures that enhance productivity and improve customer relationships, ready to contribute to organizational success.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Lifebridge Health
Baltimore, MD
06.2010 - Current
- Managed incoming communications, prioritizing urgent inquiries for prompt resolution.
- Developed and implemented office procedures to enhance operational efficiency.
- Prepared detailed reports and presentations for departmental meetings.
- Evaluated existing administrative processes, recommending improvements for enhanced productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
T. Rowe Price
Owings Mills
07.2002 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associate of Arts - Counseling Psychology
The Community College of Baltimore County
Catonsville, MD06-2027
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
Accomplishments
- Handled over ten customer inquiries on a daily basis.
- Scheduling - Organized technician schedule for customer jobs.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Completed payroll for staff of forty two direct reports.
- Assisted management with the training of five new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Earned "Sam Penn" in 2018.
Timeline
Administrative Assistant
Lifebridge Health
06.2010 - Current
Customer Service Representative
T. Rowe Price
07.2002 - 08.2007
Associate of Arts - Counseling Psychology
The Community College of Baltimore County
Sam Penn Hero Award for Going Over and Beyond
Sinai Hospital introduced the Sam Penn Award in 2018 and you had to be nominated. Twice a year, 10 frontline staff receive this honor for going above and beyond in meeting patient expectations. The awards are named for Sam Penn, a former Sinai board member, who believed that it was our responsibility to exceed our patients' expectations.