Koriann Staring
Rome,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Licensed Optician
New Hartford Eye Associates
10.2017 - 08.2025
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
Lab Technician
Visionworks
07.2003 - 10.2017
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
Receptionist Coordinator
Visionworks
02.2002 - 07.2003
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Cashier/Service Desk Analyst
P&C Foods
10.2000 - 02.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Business Administration
Notre Dame Jr/Sr High School
Utica, NY06-2001
Skills
- Customer service
- Computer skills
- HIPAA compliance
- Retail sales
Timeline
Licensed Optician
New Hartford Eye Associates
10.2017 - 08.2025
Lab Technician
Visionworks
07.2003 - 10.2017
Receptionist Coordinator
Visionworks
02.2002 - 07.2003
Cashier/Service Desk Analyst
P&C Foods
10.2000 - 02.2002
Business Administration
Notre Dame Jr/Sr High School
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