Korie Drain
Claremore,OK
Summary
Accomplished Employee Benefits Account Manager with a proven track record at Tedford Insurance, specializing in benefit development and employee retention strategies. Expert in leveraging problem-solving abilities and Salesforce proficiency to enhance client satisfaction and streamline benefits administration. Achieved significant improvements in client service delivery through effective negotiation and team training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
Ethos Benefits
07.2023 - Current
- Developed strong relationships with clients by providing consistent communication and support.
- Evaluated vendor performance and made recommendations for changes when necessary to improve the overall client experience.
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Organized regular training sessions for staff members on topics related to employee benefits management, keeping the team up-to-date with industry developments.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
Employee Benefits Account Manager
Tedford Insurance
08.2014 - 07.2023
- Developed strong relationships with clients by providing consistent communication and support.
- Evaluated vendor performance and made recommendations for changes when necessary to improve the overall client experience.
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Organized regular training sessions for staff members on topics related to employee benefits management, keeping the team up-to-date with industry developments.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
Education
Bachelor Of Applied Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL10.2018
Skills
- Employee benefits administration
- Open enrollment coordination
- Benefit development
- Benefit policy interpretation
- Employee communication
- Problem-solving abilities
- Multitasking
- Conflict Resolution
- Risk Assessment
- Professionalism
- Salesforce
- Microsoft
Certification
Oklahoma Life and Health License 2024-2026
Timeline
Employee Benefits Account Manager
Ethos Benefits
07.2023 - Current
Employee Benefits Account Manager
Tedford Insurance
08.2014 - 07.2023
Bachelor Of Applied Science - Healthcare Management
Ultimate Medical Academy
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