Korina Garcia
Pensacola
Summary
Detail oriented and result driven professional with experience in retail management, fraud investigation, cost analysis, administrative support, and customer service. Ability to lead teams, analyze data, manage operations, and deliver high quality service in fast paced environments. Strong organization and communication skills.
Overview
5
5
years of professional experience
Work History
Server
Waffle House
01.2026 - Current
- Provided friendly and fast service to multiple tables at a time
- Accurately recorded guest orders and called in orders to the grill operator using Waffle House mark system
- Maintained a clean and organized work station to health department standards
- Processed cash and card payments using the POS system
Store Manager
Shoe Show Inc.
08.2025 - 12.2025
- Oversaw daily store operations including staffing, sales performance, and customer service
- Hired, trained, scheduled, and supervised team members
- Managed inventory, merchandising standards, and loss prevention
- Implemented company initiatives to improve sales and efficiency
- Resolved customer concerns while maintaining brand standards
To-Go Specialist
Olive Garden
01.2025 - 06.2025
- Handled takeout orders by phone, online systems, and in person
- Ensured accuracy in order preparation, packaging, and payments
- Processed cash and credit card transactions
- Coordinated with kitchen staff to ensure timely service
- Maintained cleanliness and organization of service areas
- Resolved guest issues to ensure satisfaction
Credit Fraud Investigator
Navy Federal Credit Union
05.2024 - 08.2024
- Investigated fraud cases including identity theft, account takeover, and check fraud
- Reviewed transaction alerts and account activity
- Collected and documented evidence in compliance with regulations
- Communicated findings with internal teams and members
- Escalated complex cases to reduce financial loss
Costing Analyst
Adams Homes of NWFL, Inc.
05.2023 - 05.2024
- Reviewed and coded invoices from field operations
- Verified vendor bids and monitored budgets
- Prevented overbilling and duplicate charges
- Maintained accurate financial records
- Ensured compliance with company policies
Data Entry Clerk
Adams Homes of NWFL, Inc.
12.2022 - 05.2023
- Entered invoices and financial data into company systems
- Filed contracts and job documentation accurately
- Provided clerical support to the costing department
- Maintained organized records
Teacher Assistant
East Hill Academy
07.2022 - 10.2022
- Assisted lead teachers with lesson plans and classroom instruction
- Provided one-on-one support to students
- Helped with classroom transitions and setup
- Collaborated with staff to meet state education standards
- Supported special education needs
Customer Service Clerk
Navy Exchange
01.2022 - 05.2022
- Assisted customers with furniture purchases and special orders
- Communicated with warehouses and store locations
- Contacted customers regarding order arrivals
- Resolved customer inquiries professionally
Crew Member
Taco Bell
04.2021 - 10.2021
- Managed drive-thru and front counter operations
- Processed payments and handled cash accurately
- Maintained food safety and cleanliness standards
- Supported team members during busy shifts
Education
High School Diploma -
La Quinta High School
La Quinta, CA01-2022
Skills
- Leadership
- Team Management
- Customer Service
- Financial Analysis
- Inventory Control
- Data Entry
- Administrative Support
- Microsoft Office (Word, Excel, Outlook)
- POS Systems
- Cash Handling
- Time Management
- Communication
Timeline
Server
Waffle House
01.2026 - Current
Store Manager
Shoe Show Inc.
08.2025 - 12.2025
To-Go Specialist
Olive Garden
01.2025 - 06.2025
Credit Fraud Investigator
Navy Federal Credit Union
05.2024 - 08.2024
Costing Analyst
Adams Homes of NWFL, Inc.
05.2023 - 05.2024
Data Entry Clerk
Adams Homes of NWFL, Inc.
12.2022 - 05.2023
Teacher Assistant
East Hill Academy
07.2022 - 10.2022
Customer Service Clerk
Navy Exchange
01.2022 - 05.2022
Crew Member
Taco Bell
04.2021 - 10.2021
High School Diploma -
La Quinta High School