Korissa Bennett
Columbus ,GA
Summary
Dedicated and motivated entry-level phlebotomist seeking an opportunity to utilize my training and skills to provide high-quality patient care and contribute to the success of a healthcare facility Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Laboratory Phlebotomist
Zoe Pediatrics
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Caregiver
Acumen Fiscal Agency
02.2023 - 08.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Case Manager
Humana
01.2023 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Customer Service Representative
Alorica
06.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Private Duty Caregiver
Spring Habor
11.2018 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Coordinated appointments and transportation services for clients requiring medical or personal visits outside the home.
- Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
- Developed trusting relationships with clients'' families through open communication channels and regular updates on progress or concerns.
- Demonstrated professionalism and confidentiality by respecting clients'' personal boundaries, privacy, and maintaining a discreet demeanor in sensitive situations.
Phlebotomy
Jack Hospital
01.2012 - 05.2014
- Promoted teamwork within the healthcare team through proactive communication about patient needs or concerns related to phlebotomy services.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Maintained a clean, safe, and well-organized phlebotomy area to ensure optimal working conditions for both staff and patients.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
Education
Diploma -
Hardaway High School
Columbus, GA05.2012
Skills
- Respectful and Compassionate
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Housekeeping
- Patient preparation
- Data Entry
- Patient Flow Management
- Quality Control
- Recording data
- HIPAA
- Communication abilities
- Medical terminology knowledge
- Patient support
- Customer Service
- Attention to Detail
- Certified in CPR/AED
- Appointment Scheduling
- Relationship Building
- Fluid Intake Monitoring
- Vital Sign Monitoring
- Direct Patient Care
- EMR / EHR
- Phlebotomy
Certification
Certified Phlebotomy Technician
Certified Medical Assistant
Timeline
Medical Assistant/ Laboratory Phlebotomist
Zoe Pediatrics
08.2023 - Current
Caregiver
Acumen Fiscal Agency
02.2023 - 08.2023
Case Manager
Humana
01.2023 - 06.2023
Customer Service Representative
Alorica
06.2021 - 01.2023
Private Duty Caregiver
Spring Habor
11.2018 - 12.2022
Phlebotomy
Jack Hospital
01.2012 - 05.2014
Diploma -
Hardaway High School
Certified Phlebotomy Technician
Certified Medical Assistant
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