Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Korpoe Reensa Josiah

Hyattsville,MD

Summary

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 4 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

Cuisine Solutions
06.2023 - Current
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Installed new desktop systems and migrated data to new machines.
  • Oversaw installations of new technology and new personnel training.
  • Provided support for network infrastructure and baseline configurations.
  • Supervised daily configuration activities and business systems operations.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Patient Care Technician

Maxim Healthcare
08.2022 - Current
  • Assessed student health and identified potential health concerns to provide appropriate care.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Educated students on various health topics to promote overall health and wellbeing.
  • Implemented emergency protocols in medical emergencies to promote safety for students and staff.
  • Participated in development of school safety plans to address areas of concern.
  • Screened for infectious diseases to help prevent spreading within school community.
  • Performed health screening for students and faculty by conducting covid
  • and Flu evaluations.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Evaluated patient histories, complaints, and current symptoms.
  • Observed and documented Student factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify covid syndrome.
  • Informing student to keep masks on when sick.
  • Informing student to stay hoe when they are sick,if school recommended.
  • Testing students,staffs and visitors for covid.
  • Informing parents and guardians what CDC , OSSE and the school recommend for student who are positive for covid.

Private Caregiver

Always Best Care
03.2019 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted patients with self-administered medications.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Certified Nursing Assistant

SmithLife Homecare
02.2021 - 01.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

No Degree - Nursing

Prince George's Community College
Upper Marlboro, MD

Foundation in Cybersecurity - Cybersecurity

Coursera

Certified Nursing Assistant - CNA

Fomen Nursing Academy
Glen Burnie, MD
03.2019

Skills

  • Patient Care Assessment
  • Privacy and Confidentiality
  • Infectious Disease Control
  • Patient Data Management Systems
  • Child Health Education
  • Operational Standards
  • Patient Service
  • Dining Room Support
  • Records Maintenance
  • Medical Records Management
  • Deliver Exceptional Care
  • Mobility Support
  • Ambulating Patients
  • Caregiver and Family Support
  • Bedsore Prevention
  • Ability to Lift
  • Dependable and Responsible
  • Progress Documentation
  • Independent Living
  • Grocery Shopping
  • Medication and Appointment Reminders
  • Medical Office Administration
  • Protein Handling
  • Multitasking and Organization
  • Active Listening
  • Emergency Situations
  • Documentation
  • Monitoring Computer Viruses
  • Risk Management Framework
  • Customer Satisfaction
  • Telecommunications Systems
  • Security Evaluation
  • Threat Detection
  • Risk Management Evaluations
  • Security Systems Knowledge

Certification

  • CISA - Certified Information Systems Auditor
  • CISSP - Certified Information System Security Professional

Timeline

Help Desk Support Specialist

Cuisine Solutions
06.2023 - Current

Patient Care Technician

Maxim Healthcare
08.2022 - Current

Certified Nursing Assistant

SmithLife Homecare
02.2021 - 01.2022

Private Caregiver

Always Best Care
03.2019 - Current

No Degree - Nursing

Prince George's Community College

Foundation in Cybersecurity - Cybersecurity

Coursera

Certified Nursing Assistant - CNA

Fomen Nursing Academy

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Korpoe Reensa Josiah