Summary
Overview
Work History
Education
Skills
Timeline
Generic

Korrey Jones

Waco,TX

Summary

Dynamic General Manager with a proven track record at TownePlace Suites by Marriott, excelling in leadership and operations management. Enhanced sales and profitability through strategic initiatives while fostering a positive team environment. Skilled in customer relations and inventory control, consistently achieving high guest satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

General Manager

TownePlace Suites by Marriott Waco Northeast
08.2023 - Current
  • Managed all bills, hotel supply orders, employee reviews, training, and schedules.
  • Managed a team of people, encouraging a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Created strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Resolved any guest feed back rather it be positive or feed back. Very responsive on Guest Voice.

Assistant General Manager

TownePlace Suites by Marriott
07.2022 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Made schedules and help assist with payroll.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Oversaw inventory by ordering accurate quantities of stock and executing corrective actions to drive profitability.
  • Motivated and trained Guest Service Agents to maximize performance.
  • Collaborated with the General Manager to improve brand awareness and drive up guest reviews.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Front Desk Guest Service Agent

TownePlace Suites by Marriott
05.2021 - 07.2022
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Assisted with check-in and check-out process.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.

Front Desk Guest Service Agent

Courtyard by Marriott
08.2018 - 01.2021
  • Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
  • Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
  • Counted cash at the beginning, and ending of shift efficiently, also notifying management of it being over or short for any reason that may be.
  • Assisted with all guest check-in and check-out procedures.

Front Desk Guest Service Agent

Hilton Waco
04.2017 - 08.2018
  • Maintained a clean and welcoming front desk area to create a positive first impression for guests.
  • Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Robinson High School
Waco, TX
05-2006

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and coaching
  • Staff management
  • Customer relations
  • Inventory control
  • Customer relationship management

Timeline

General Manager

TownePlace Suites by Marriott Waco Northeast
08.2023 - Current

Assistant General Manager

TownePlace Suites by Marriott
07.2022 - 08.2023

Front Desk Guest Service Agent

TownePlace Suites by Marriott
05.2021 - 07.2022

Front Desk Guest Service Agent

Courtyard by Marriott
08.2018 - 01.2021

Front Desk Guest Service Agent

Hilton Waco
04.2017 - 08.2018

High School Diploma -

Robinson High School

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