Dedicated Shift Leader with proven skills in customer service, team work and communication. Always committed to enhancing guest satisfaction and ensuring a safe working environment. Demonstrates a positive attitude while accomplishing all tasks.
Overview
3
3
years of professional experience
Work History
Shift Leader
MOD Pizza
McKinney
06.2024 - Current
Supervised team members during busy shifts to ensure efficient service.
Coordinated daily operations to maintain a clean and organized environment.
Monitored food quality and presentation to meet brand standards consistently.
Implemented safety protocols to ensure a secure working environment for staff.
Collaborated with management to improve workflow and enhance team performance.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Resolved customer complaints promptly and professionally.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Shift Lead
Chick-fil-A
McKinney
10.2022 - 12.2023
Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
Conducted daily briefings with team members to communicate goals and expectations.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Delegated tasks to employees and monitored activities and task completion.
Trained new employees on company policies, procedures, and job duties.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.