Korrin Appling
Ottawa Lake,MI
Summary
Achieved timely project completion through effective management of data entry tasks. Enhanced client satisfaction by efficiently handling a high volume of calls and in-person inquiries. Applied intermediate proficiency in Microsoft Office and Outlook to improve workflow. Fostered a results-driven mindset to support overall team objectives.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Anders Dermatology
Toledo, OH
07.2023 - 12.2025
- Answered a high volume of phone calls
- Processed claims and posted payments
- Performed administrative duties such as faxing, scanning and copying
- Called insurance companies for follow up information on claims
Patient Service Representative
Specialty Eye Institute
Toledo, OH
10.2022 - 04.2023
- Answered phone calls on the second ring
- Checked patients in and out
- Scheduled follow up appointments
- Collected copays
- Faxed any necessary paperwork to different offices
Customer Service/Collections
University of Toledo Physicians
Toledo, OH
05.2021 - 09.2022
- Answered a high volume of calls to improve customer satisfaction
- Helped assist patients with billing questions
- Assisted patients by processing payments
- Faxed, email, and mail billing summary requests
- Process financial assistance applications
Front Desk Advocate
Pinnacle Eye Group
Lambertville, MI
08.2020 - 04.2021
- Checked in patients in a timely manner
- Scheduled appointments
- Updated patient demographic and insurance information
- Checked out patients and assist with scheduling future appointments
- Order contacts and direct calls as needed
Patient Services/Medical Receptionist
The Toledo Clinic
Toledo, OH
06.2019 - 06.2020
- Checked in patients
- Handed out paperwork to patients
- Answered phone calls
- Updated insurance information and make sure it is active
- Made sure all other information is currently and up to date
- Performed daily paperwork
Customer Relations
Buckeye Broadband
Northwood, OH
01.2019 - 06.2019
- Answered incoming calls to assist customer’s needs
- Made outbound calls for people who are past due on payments
- Met monthly sales quotas
- Learned about any new products and present options to customers
Personal Lending Specialist
OneMain Financial
Monroe, MI
07.2018 - 12.2018
- Processed payments for customers over the phone or in person.
- Filled out applications for current and new customers.
- Performed data entry such as entering notes into the computer, scheduling appointments, and booking loans.
- Answered phones and assist customers with any needs they had.
Education
Associate of Applied Science - Business Administration
Purdue University Global
02.2022
Skills
- Achieved seamless integration of billing systems and software, leading to enhanced workflow efficiency Resolved software-related issues promptly, contributing to increased user satisfaction Strengthened team capabilities through comprehensive training on billing software features
- Assessed and approved insurance details to ensure seamless claims processing and mitigate potential billing issues
- Analyzed and refined invoice processing workflows, resulting in improved accuracy and efficiency in financial reporting
- Facilitated effective communication with customers to promote a positive experience and nurture enduring relationships
- Achieved significant reductions in claims processing time through optimized workflow management Elevated customer experience by resolving claims issues swiftly and accurately Enhanced operational efficiency by implementing effective processes for claims handling
- Executed data entry tasks with a focus on maintaining high accuracy levels and thorough attention to detail
- Coordinated various administrative tasks, including data entry and file management, to enhance workflow efficiency
Timeline
Billing Specialist
Anders Dermatology
07.2023 - 12.2025
Patient Service Representative
Specialty Eye Institute
10.2022 - 04.2023
Customer Service/Collections
University of Toledo Physicians
05.2021 - 09.2022
Front Desk Advocate
Pinnacle Eye Group
08.2020 - 04.2021
Patient Services/Medical Receptionist
The Toledo Clinic
06.2019 - 06.2020
Customer Relations
Buckeye Broadband
01.2019 - 06.2019
Personal Lending Specialist
OneMain Financial
07.2018 - 12.2018
Associate of Applied Science - Business Administration
Purdue University Global