Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kortnee Davis

North Port,FL

Summary

Experienced in complaint resolution and clerical support at Publix, consistently enhancing customer satisfaction. Proficient in cash handling and critical thinking, with a high-energy attitude to exceed employer expectations. Reliable Secretary promoting operational efficiency through advanced administrative and decision-making abilities. Insightful team member with excellent communication skills. Flexible approach to resolving daily issues. Additionally, a long time caretaker for elderly and children with 10 years experience.

Overview

15
15
years of professional experience

Work History

Secretary

Patriotic Air Conditioning LLC
North Port, FL
10.2019 - Current
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Manage payroll processing and time cards efficiently
  • Coordinate with local counties to complete registrations
  • Obtain necessary permits for job assignments

Caretaker

Self Employed Services
North Port, FL
07.2014 - Current
  • Provided assistance to disabled persons in accordance with their individual needs.

Patient Access Representative

Lakeland Regional Hospital
Lakeland, FL
07.2012 - 07.2014
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.

Customer Service Staff Member

Publix
Winter Haven, FL
07.2009 - 07.2012
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Provided product information to customers and addressed all questions promptly and knowledgeably.
  • Handled cash transactions accurately by following established procedures.

Education

High School Diploma -

Venice High School
Venice
05-2009

Skills

  • Complaint Handling
  • Appointment Scheduling
  • Paperwork Processing
  • Scheduling
  • Inbound and Outbound Calling
  • Problem Resolution
  • Critical Thinking
  • Conflict Mediation
  • Clerical Support
  • High-energy attitude

References

References available upon request.

Timeline

Secretary

Patriotic Air Conditioning LLC
10.2019 - Current

Caretaker

Self Employed Services
07.2014 - Current

Patient Access Representative

Lakeland Regional Hospital
07.2012 - 07.2014

Customer Service Staff Member

Publix
07.2009 - 07.2012

High School Diploma -

Venice High School

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Kortnee Davis