KORTNEE HOWARD
Pinckney,MI
Summary
Forward-thinking Administrative Specialist bringing 11+ years of experience supporting high-level leadership in HR, Payroll and Operations. A trusted advisor continually offering expertise in subject matter areas to support attaining daily objectives and long-term goals across many teams. A critical thinker with creative energy that utilizes policy and procedural knowledge to aid in complex problem solving at a high level. Networks across departments and teams building effective relationships to support overall business advancement.
Overview
14
14
years of professional experience
Work History
Administrative Specialist Intermediate
Michigan Medicine, Ambulatory Care Services
2017.05 - Current
- Oversee HR, Payroll and Operations functions, policies and procedures for Ambulatory Care Segment; approximately 150 Ambulatory Care Units (ACU) and multiple Administration support teams and departments.
- Serves as HR, Payroll and Operations subject matter expert for approximately 100 administrative leaders for matters such as hiring, terminating, personnel issues, posting jobs, making job offers, PARs, standard operating procedures, etc.
- Proactively identifies gaps and issues within the ACU and Ambulatory Care Administration departments relative to HR, Payroll and Operations; works independently without direction to resolve, deciding best resources and path to address. Such issues include: lack of process, poor process, performance improvement needs, etc. Creates and implements any needed tools, policies & practices to reduce gaps and eliminate issues.
- Participant on many committees and workgroups where goal is to analyze current state, make recommendations to leadership and execute recommended outcomes which reduce cost, promote efficiency, etc.: Administrative Differential Workgroup, Professional Development Workgroup, Ambulatory Care Leadership Structure Committee, Patient Services Intermediate Workgroup, Ambulatory Care Performance Valuation Committee, Position Control Committee.
- Design remote onboarding and offboarding programs for Ambulatory Care Administrative Leaders and staff. Responsible for facilitating respective programs, documents and workflows.
- Create staffing plan for Administrative Specialist Team to enhance efficiency and subject coverage that is approved by Ambulatory Care Leadership.
- Lead team of 10+ administrative support personnel. Includes oversight of work assignment, change management, coaching & mentoring, process improvement, liaison with leadership, staff training & development and recruiting & staffing.
- Establish relationships and collaborate with multiple departments to complete HR & Payroll functions.
Administrative Assistant Senior
Michigan Medicine, Ambulatory Care Services
2015.09 - 2017.05
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provide direct administrative support to Associate Chief Operating Officer, Project Managers and HR Business Partner.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Manage multiple calendars for individuals and exercise judgment on setting priorities for effective use of time.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Initiate, compose and edit correspondence regarding matters of a sensitive or confidential nature
- Represent Ambulatory Care Services on routine administrative matters, including the attendance of periodic meetings.
- Staffing responsibilities to committees and meetings, including meeting preparation, leading, agenda planning and follow-up correspondence.
- Compile special and periodic reports, charts and graphs via MiChart, Finance BI, etc.
- Process and reconcile various financial transactions via Concur.
- Acted as backup for other employees by providing support and adapting to requirements of department.
Administrative Assistant Intermediate
Michigan Medicine, Brighton Health Center
2015.06 - 2015.09
- Facilitate onboarding and offboarding for all clinic staff.
- Recruit for Patient Services and Medical Assistant teams.
- Execute all HR and Payroll transactional needs for clinic.
- Served as back-up to the Administrative Manager.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- General Administrative Assistant duties
- Process and reconcile various financial transactions including the placement of orders via P-Card and Purchase Order, process Non-PO vouchers and travel/hosting expense reports.
- Utilize Concur to process reimbursements and P-Card reconciliation.
Administrative Assistant Intermediate
Michigan Medicine, Briarwood Health Associates
2013.05 - 2015.05
- Key team member in the execution of opening Domino's Farms Wound Care Clinic; ordering of equipment and supplies, recruiting, interviewing physicians regarding needed equipment. Serve as interim Administrative Assistant in addition to current role until DFCWCC was fully staffed.
- Facilitate onboarding and offboarding for all clinic staff.
- Recruit for Patient Services and Medical Assistant teams.
- Execute all HR and Payroll transactional needs for clinic.
- Served as back-up to the Administrative Manager.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- General Administrative Assistant duties
- Develop billing workflow to audit charges to ensure that revenue was captured
- Process and reconcile various financial transactions including the placement of orders via P-Card and Purchase Order, process Non-PO vouchers and travel/hosting expense reports.
- Utilize Concur to process reimbursements and P-Card reconciliation.
Patient Services Assistant
Michigan Medicine, Briarwood Health Associates
2012.03 - 2013.05
- Provide patients and families with excellent customer service
- Assist patients in scheduling and/or changing appointments.
- Greet patients arriving for clinic visits, verify appointment status and process visit paperwork
- Screen, route and respond to phone calls from patients, staff, referring physicians, etc
- Collect co-payments and past due balances from patients and reconcile clinic cash and credit card payments at the end of every day
- Proficient in using the Cadence system for clinic activities
- Cross referencing billing reports to ensure there are no errors on a weekly basis
- Perform daily deposit activities for clinic including cash, check and credit reconciliation.
Executive Assistant
Collins Communications, Inc
2011.01 - 2012.01
- Handled confidential and sensitive information with discretion and tact.
- Created and managed Marketing and Operations budgets
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and managed monthly “Radar” for the company which tracks pending and income for a complete overview of company financial standing.
- Facilitate customer events which includes: customer outreach, vendor outreach for involvement and financial contribution, education materials for event, day of coordination and respective follow-up.
- Manage marketing mediums, including but not limited to, Social Media, Print Advertising, Radio Advertising, and Webpage Advertising.
- Facilitate onboarding and training for a 50+ employee company.
- Oversee employee recognition and facilitate team building events.
Customer Account Associate
Collins Communications, Inc
2009.12 - 2011.01
- Serviced high volume of calls while providing excellent customer service.
- Assisted customers with prompt and polite support in-person and via telephone or face-to-face to complete the selling process.
- Established rapport with customers using active listening and interpersonal skills.
- Fulfilled Purchase Orders for customers.
- Monitored team member's sales and projects for completion and payment.
- Created all client proposals for the Customer Relations Team.
Education
Campbell County High School
Northern Wyoming Community College
Skills
- M-Pathways Human Resource Management System
- Michigan Medicine Payroll & Timekeeping
- Michigan Medicine Policy & Procedure knowledge
- Stakeholder Relations
- Analytical and Critical Thinking
- Verbal and Written Communication
- Process Improvement Initiatives
- Attention to Detail
- Teamwork; team member motivation
- Recruiting & Onboarding
- Microsoft SharePoint
- Microsoft Office Suite
- Smartsheet
- Qualtrics
References
Available upon request
Timeline
Administrative Specialist Intermediate
Michigan Medicine, Ambulatory Care Services
2017.05 - Current
Administrative Assistant Senior
Michigan Medicine, Ambulatory Care Services
2015.09 - 2017.05
Administrative Assistant Intermediate
Michigan Medicine, Brighton Health Center
2015.06 - 2015.09
Administrative Assistant Intermediate
Michigan Medicine, Briarwood Health Associates
2013.05 - 2015.05
Patient Services Assistant
Michigan Medicine, Briarwood Health Associates
2012.03 - 2013.05
Executive Assistant
Collins Communications, Inc
2011.01 - 2012.01
Customer Account Associate
Collins Communications, Inc
2009.12 - 2011.01
Campbell County High School
Northern Wyoming Community College
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