Marie Richards
Dexter,MI
Summary
Nursing professional with over 30 years of experience in various facets of nursing. Engaged to look for process improvement opportunities among patient care teams along with improvement of overall patient experience. Committed to the mission and vision of The University of Michigan Health. Engaged to support our BASES initiatives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Clinical Nursing Director
Ambulatory Care Services
Ann Arbor, MI
08.2019 - Current
- Provided strategic oversight for ambulatory care infusion areas
- Recruited, hired, managed, supervised and coordinated nursing staff for several ACUs
- Planned, assigned and reviewed the work of nursing and support staff
- Developed and managed infusion operation budgets
- Counseled, developed and evaluated the performance and clinical practice of staff
- Provided leadership for the development, implementation and evaluation of standards of nursing practice and for interdisciplinary clinical guidelines, using best evidence
- Collaborated with other members of the ACU leadership teams, identify and plan for staffing consistent with the needs of the patient population and budgetary requirements, and appropriate to the scopes of a variety of roles
- Worked collaboratively with medical directors and administrative managers to identify and resolve unit operational problems and process improvements
- Implemented Hospital and University policies and procedures
- Lead the Best Practice Group which addresses high acuity/high coordination treatments across ambulatory care infusion.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- UMPNC lead for ambulatory care
Clinic Nurse Supervisor
The University of Michigan Rogel Cancer Center
Ann Arbor
09.2012 - 02.2019
- Provided supervision to 78 nurses in the cancer center clinics, including hematology, surgical oncology, phase I, medical oncology, radiation oncology
- 5 patient navigators
- Cross coverage supervision for infusion nursing staff
- Developed and executed patient navigation program for oncology patients to promote health equity and address socioeconomic factors
- Implemented survivorship program into certain disease group to help patients acclimate to a life post cancer therapy
- Point person for the Oncology Care Model initiatives for the Cancer Center as it relates to patient education, advanced care planning and distress screening
- Designed and implement orientation and re-education for cancer center clinic nurses to streamline processes
- Analyzed clinic volume and patient flow to create nursing staffing assignments that optimize patient care, nursing satisfaction and clinic flow
- Implemented Saturday clinics to increase patient access
- Engaged with patients, families and staff to improve patient satisfaction
- Met with nursing staff on a weekly basis to address concerns of the nursing staff, promote team cohesiveness and come up with practical solutions for problems faced by the nursing staff
- Partnered with Reproductive medicine to develop a fertility preservation program for oncology patients
- Point person for T.E.A.M
- Project through George Washington University to enhance Diversity, Equity and Inclusion in the Cancer Center
- Optimized nursing schedules which in turn decreased overtime
- Lead Regulatory Readiness (The Joint Commission/CMS).
Lead Nurse/Multidisciplinary Liver Clinic Nurse/Level D
The University of Michigan Comprehensive Cancer Center
Ann Arbor
04.2010 - 09.2012
- Provided expert, patient centered care to adult patients in the outpatient multidisciplinary liver clinic
- Duties included phone triage and assessment of both surgical and medical oncology patients, preoperative teaching, collaborating with physicians, midlevel providers, medical assistants, and other ancillary personnel to ensure high quality patient care
- Organized and hosted a 2-day long program for visiting professionals seeking to use the multidisciplinary liver clinic at the University of Michigan as a model for developing comprehensive liver programs at other institutions
- Gathered a panel of expert speakers from medical oncology, pharmacy, radiation oncology, surgical oncology, research, social work, etc
- To give a thorough overview of the varied components that have made the liver program at the University of Michigan successful
- Collaborated in the design and implementation of a thorough orientation program for new nursing hires
- Organized and facilitated daily team nursing huddles and as needed nursing meetings to address the concerns of the nursing staff, promote team cohesiveness and come up with practical solutions for problems faced by the nursing staff.
Unit Based Float Nurse Team 2
The University of Michigan Comprehensive Cancer Center
Ann Arbor
04.2007 - 04.2010
- Provided comprehensive nursing care for outpatients being cared for in the Cancer Center (sarcoma, aerodigestive and gastrointestinal cancers).
Lead Nurse/Orthopaedic Oncology Clinic Nurse/Level C, Team 2
The University of Michigan Comprehensive Cancer Center
Ann Arbor
06.2006 - 04.2007
- Provided thorough nursing care for adult and pediatric patients with a myriad of orthopedic conditions including benign tumors, soft tissue and bone sarcomas, and metastatic solid tumors
- Duties included, but were not limited to assisting with in-clinic biopsies, assessing and triaging patients both in person and on the phone, preoperative teaching, scheduling procedures as directed by the attending physician, and serving as a liaison to referring physicians to help expedite the referral and scheduling of new patients
- Implemented a weekly team meeting with the attending physician, physician assistant, clinic coordinator, clinic nurse, and surgery scheduler to ensure that all patients are scheduled appropriately and receive optimal care
- Managed staffing and provided coverage for nurses on leave
- Served as a resource for physicians, nurses, medical assistants, and ancillary staff to ensure good clinic flow and exceptional patient care.
Registered Nurse
The University of Michigan Rogel Cancer Center
Ann Arbor
09.2005 - 06.2006
- Provided comprehensive nursing care to acute pulmonary and general medicine inpatients
- Completed detailed assessments, including the physical, psychosocial and emotional needs of each patient
- Administered medications and performed procedures such as tracheostomy suctioning and care
- Implemented treatments and evaluated each treatment’s effectiveness
- Collaborated with physicians, nurses and other members of the healthcare team to provide exceptional patient care
- Served as a preceptor for undergraduate nursing students.
Registered Nurse
American Mobile Healthcare
01.2001 - 06.2006
- Contributed to a variety of organizations across the country while also gaining skills in various realms of nursing.
- Brigham and Women's Hospital April 2005-June 2005
- Massachusetts General Hospital July 2004-April 2005
- Carolina's Medical Center /Union Regional Center Sept 2002-Dec 2004
- Presbyterian Hospital Jan 2002-Sept 2002
- Northeast Medical Center Oct 2002-June 2004
- Duke University April 2001-Dec2001
- South Miami Hospital Jan 2001-April 2001
Registered Nurse/Charge Nurse
Froedhert Hospital
Milwaukee
04.1998 - 12.2000
- Provided comprehensive care to acute inpatient adult hematology/oncology/bone marrow transplant patients
- Administered medications as well as chemotherapy and blood products
- Collaborated with physicians, nurses and other members of the healthcare team to provide exceptional patient care
- Managed staffing and patient care assignments.
Program Director/Premier Rehabilitation Center
Miami, FL
Miami
07.1996 - 04.1998
- Supervised rehabilitation staff including PT, OT, SPL, and nurses in daily clinical care of patients with traumatic brain injuries
- Collaborated in the development and implementation of care plans
- Determined staffing and schedules for nursing, ancillary staff and patients.
Case Manager/Premier Rehabilitation Center
Miami, FL
Miami
01.1995 - 06.1996
- Provided nurse case management designed to improve the quality of life and care of rehabilitation patients
- Coordinated comprehensive health care, services and assessments
- Managed communication among insurance providers, families, and rehabilitation staff.
Health Educator/Premier Rehabilitation
Miami, FL
Miami
05.1994 - 01.1995
- Developed and implemented comprehensive health education plans for rehabilitation patients
- Supervised and supported nursing staff in the execution of outpatient and inpatient care plans, including medication administration and behavioral interventions
- Served as resource and point person for nurses in the both the outpatient and inpatient settings.
Registered Nurse
Trinity Memorial Hospital
Cudahy
05.1993 - 05.1994
- Provided care for a diverse medical/surgical/orthopedic patient population
- Completed detailed assessments, administered medications and performed delegated procedures
- Implemented treatments and evaluated each treatment’s effectiveness
- Collaborated with physicians, nurses and other members of the healthcare team to provide comprehensive patient care.
Education
Doctoral of Nursing Practice
Chamberlain University
Downers Grove, IL05-2026
Master of Science in Nursing -
Chamberlain College of Nursing
02.2019
Bachelor of Science in Nursing -
Illinois Wesleyan University
05.1993
Skills
- Operations Management
- Staff Development
- Staff Management
- Business Planning
- Contract Negotiation
- Project Coordination
- Hiring and Retention
- Strategic Planning
- Creativity and Innovation
- Legal and Regulatory Compliance
- Clinical Nursing Care
Certification
4704250303, Michigan, 09/30/25
Scholarly Work
Poster acceptance AAACN 2019. Leadership: Owning the patient experience, Developed a needs assessment tool to determine the impact of a patient navigation program on an oncology population. Successfully implemented patient navigation in the oncology care. Conducted a patient satisfaction survey to test effectiveness of the program.
Grants
Secured financial backing for a traveling community outreach breast cancer screening for minority groups to improve health equity
Awards
Making a difference Award recipient
Volunteer Experience
- Athletic Boosters Club of Dexter (ABCD) Vice President 2023
Affiliations
- American Organization of Nursing leadership
- Nurse Executive Fellowship Academy 2023-2024
Timeline
Senior Clinical Nursing Director
Ambulatory Care Services
08.2019 - Current
Clinic Nurse Supervisor
The University of Michigan Rogel Cancer Center
09.2012 - 02.2019
Lead Nurse/Multidisciplinary Liver Clinic Nurse/Level D
The University of Michigan Comprehensive Cancer Center
04.2010 - 09.2012
Unit Based Float Nurse Team 2
The University of Michigan Comprehensive Cancer Center
04.2007 - 04.2010
Lead Nurse/Orthopaedic Oncology Clinic Nurse/Level C, Team 2
The University of Michigan Comprehensive Cancer Center
06.2006 - 04.2007
Registered Nurse
The University of Michigan Rogel Cancer Center
09.2005 - 06.2006
Registered Nurse
American Mobile Healthcare
01.2001 - 06.2006
Registered Nurse/Charge Nurse
Froedhert Hospital
04.1998 - 12.2000
Program Director/Premier Rehabilitation Center
Miami, FL
07.1996 - 04.1998
Case Manager/Premier Rehabilitation Center
Miami, FL
01.1995 - 06.1996
Health Educator/Premier Rehabilitation
Miami, FL
05.1994 - 01.1995
Registered Nurse
Trinity Memorial Hospital
05.1993 - 05.1994
Doctoral of Nursing Practice
Chamberlain University
Master of Science in Nursing -
Chamberlain College of Nursing
Bachelor of Science in Nursing -
Illinois Wesleyan University
4704250303, Michigan, 09/30/25
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