Summary
Overview
Work History
Education
Skills
Timeline
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Kortney Barbee

Sioux City,IA

Summary

Dynamic leader excelling in staff leadership and passion for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Restaurant Owner

SoHo Kitchen & Bar
01.2021 - 08.2024
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Supervised daily activities of restaurant and 20+ employees.

Restaurant Manager

SoHo Kitchen & Bar
09.2011 - 05.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Hotel Front Desk Clerk

Garden District Hotel Collection
01.2011 - 08.2011
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Data Entry/Dispatch

SIMPCO Siouxland Interstate Metropolitan Planning Council
05.2009 - 09.2010
  • Received and entered HUD Data for the Iowa Public Housing Agency
  • Made daily schedules for the Siouxland Regional Transit System {SRTS} busses and clients
  • Entered daily mileage of each vehicle of SRTS
  • Answered phone for clients concerns and scheduling

Private Investigator

Intra-Lex Investigations, Inc.
01.2004 - 03.2009
  • Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Operated in full compliance with Iowa laws covering interactions with individuals, records searches and allowable surveillance techniques.

Education

Associate Degree - Criminal Justice

Western Iowa Tech
Sioux City, IA

Skills

  • Staff Leadership
  • Organization and prioritization
  • Passion for customer satisfaction
  • Inventory control and record keeping
  • Microsoft Office Suite

Timeline

Restaurant Owner

SoHo Kitchen & Bar
01.2021 - 08.2024

Restaurant Manager

SoHo Kitchen & Bar
09.2011 - 05.2020

Hotel Front Desk Clerk

Garden District Hotel Collection
01.2011 - 08.2011

Data Entry/Dispatch

SIMPCO Siouxland Interstate Metropolitan Planning Council
05.2009 - 09.2010

Private Investigator

Intra-Lex Investigations, Inc.
01.2004 - 03.2009

Associate Degree - Criminal Justice

Western Iowa Tech

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Kortney Barbee