Kortney Weekly, RDH
Mesa,AZ
Summary
Registered Dental Hygienist who is motivated and dedicated to providing positive, quality care to every patient based on their individual needs using proper educational techniques, motivational interviewing, nutritional counseling and effective calculus removal. This is due to the strong desire to educate patients on the oral-systemic links while creating positive dental experiences using strong interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Services Technician/Customer Service Representative
City Of Tempe
Tempe, AZ
06.2018 - 08.2020
- Worked with a high-volume call line to complete customer requests, handle complaints, and answer general questions regarding utility account set up, billing, and closing off accounts
- Fielded city-wide department questions as well as handled disputed single family and commercial utility accounts
- Processed payments as the city cashier for all departments as well as walk-up customers
- Contributed individually and as a team to meet office wide call, collection, and project goals department wide
Office Staff
Econex By Scout Pest Control
Mesa, AZ
04.2016 - 05.2018
- Handled high call-volume phone and text lines to answer customer questions, complaints, payments, and set up customer accounts
- Worked in a team environment to collect on past due customer accounts, process large payment batches, and settle payment disputes
- Helped with processing bi-weekly payroll for office staff, field technicians, and sales staff
Team Member
Jamba Juice
Mesa, AZ
02.2015 - 08.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Created positive customer interactions with each encounter throughout the day
- Met team production and time goals consistently both weekly and monthly
- Used time management to handle customer orders, helping process payroll, as well as unpack truck orders while cataloging inventory
Education
Bachelor of Science - Dental Hygiene
Northern Arizona University
Flagstaff, AZ05.2022
Associate of Applied Science - Dental Hygiene
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2022
Skills
- Communication
- Critical-Thinking
- Building Patient Rapport
- Team Player
- CAMBRA Trained
- Axium Trained
Certification
- BLS Certified
- Local Anesthesia Certified
- Laser Certified
- Nitrous Oxide Certified
Timeline
Financial Services Technician/Customer Service Representative
City Of Tempe
06.2018 - 08.2020
Office Staff
Econex By Scout Pest Control
04.2016 - 05.2018
Team Member
Jamba Juice
02.2015 - 08.2016
Bachelor of Science - Dental Hygiene
Northern Arizona University
Associate of Applied Science - Dental Hygiene
Maricopa Community Colleges - Mesa Community College