Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Kortney C. Jackson

Kortney C. Jackson

Midlothian,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Committed DSP II offers 8 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Overview

13
13
years of professional experience

Work History

Certified Medical Assistant

VCU Health
Richmond, VA
12.2022 - Current
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Personal Care Assistant

P.P.L
Richmond, Virginia
01.2014 - Current
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted with daily living activities, running errands and household chores.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops

Lead Staff DSP II

All Family Matters Inc
Richmond, Virginia
01.2015 - 08.2022
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Assisted with daily living activities, running errands and household chores.

Sales Leader

Catherine’s
, Virginia
01.2012 - 01.2015
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Monitored sales team performance and provided constructive feedback.
  • Led sales team to exceed quarterly sales goals.
  • Reported sales data to upper management for review.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Trained, coached and mentored new sales associates for maximum performance.

Care Provider

Quality Care Home
Richmond, Virginia
01.2010 - 01.2011
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Documented vitals, behaviors and medications in client medical records.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Scheduled and accompanied clients to medical appointments.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Education

Certified Phlebotomy Technician -

Brightpoint Community College
Chester, VA
03.2023

Certificatied Clinical Medical Assistant - Health Management And Clinical Assistance

Brightpoint Community College
Chester
11.2022

High School Diploma -

Monacan High School
Richmond, VA
05.2004

Skills

  • Progress documentation
  • Community integration
  • Meal Planning and Preparation
  • Infection Control and Aseptic Procedures
  • Specimens collection and processing
  • Appointment Scheduling
  • Needs assessment
  • Patients' vital signs
  • Electronic health records
  • Care plan discussion
  • Document filing
  • Patient Scheduling
  • Medical Records Management
  • Basic Laboratory Tests
  • Specimen Collection

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Just because you fail once, doesn't mean you are gonna fail at everything.” ………………….. Marilyn Monroe

Timeline

Certified Medical Assistant

VCU Health
12.2022 - Current

Lead Staff DSP II

All Family Matters Inc
01.2015 - 08.2022

Personal Care Assistant

P.P.L
01.2014 - Current

Sales Leader

Catherine’s
01.2012 - 01.2015

Care Provider

Quality Care Home
01.2010 - 01.2011

Certified Phlebotomy Technician -

Brightpoint Community College

Certificatied Clinical Medical Assistant - Health Management And Clinical Assistance

Brightpoint Community College

High School Diploma -

Monacan High School
Kortney C. Jackson