Kortney M Lam

• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Described menu items to customers and suggested products based on stated preferences.
• Memorized official and off-menu coffee and tea preparations.
• Stocked customer service stations with paper products or beverage preparation items.
• Managed cash register and processed transactions with accuracy and integrity.

• Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
• Received and accurately processed customer payments.
• Created promotional displays for advertising special events or promotions at the cafe.
• Prepared and served hot or cold beverages.
• Restocked product displays based on demand and projected sales.
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Issued receipts, refunds, credits or change due to customers.

• Prepared food to meet needs of animals under care with appropriate meals.
• Responded to emergency situations, providing first aid to pets when needed.
• Promoted a positive and energetic attitude, creating a fun walking environment for dogs.
• Maintained a consistent schedule to establish a routine for dogs under care.
• Communicated effectively with the pet owner about their dog's progress and any recommendations.
• Maintained a clean home, and deep cleaned weekly.
• Monitored cleanliness, swept, and mopped.

• Operated steam autoclave machines according to manufacturer's instructions and safety protocols.
• Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
• Ensured proper operation of autoclaves, dry heat ovens, and other sterilizers by regularly checking temperature and pressure gauges.
• Placed orders and restocked supplies for decontamination area.
• Sat patients down and prepared them for their scheduled appointment.

• Assisted with payroll preparation by collecting timekeeping information and processing reports.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Ensured compliance with all federal, state and local labor laws.
• Developed and implemented onboarding process for new hires.
• Inspected vehicles for mechanical items and safety issues prior to operating them.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Utilized routing software to optimize delivery routes, improving efficiency.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Monitored changes in delivery schedule and communicated changes to customers.

I started working here in 2016 and worked up until Covid had hit in March of 2020. I went back to work here part-time in February of 2022, as I was going to college.

• Assisted in setting up production lines for manufacturing processes.
• Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
• Inspected product quality prior to packaging and shipment.
• Used daily system logs to document production information, discussing issues with management.
• Attended regular training sessions to increase machine operating skills.
• Monitored production line operations to ensure efficiency and accuracy.
• Kept operations area neat and orderly to minimize obstacles.
• Identified defective parts or components and removed them from production line.
• Hand-assembled needed parts with bolts and screws.
• Monitored inventory levels and replenished supplies as needed.
• Sorted product components on work tables to maintain maximum organization and productivity.
• Communicated with team members regarding tasks assigned during shift.

• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Performed other duties as assigned by management.
• Discounted purchases by scanning and redeeming coupons.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Stocked shelves with merchandise when needed.

• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Responded to customer questions regarding product availability.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Assisted customers with selecting products from the deli case or menu board.
• Processed payments on cash register and counted back bills and change to patrons.
• Followed proper sanitation procedures when handling food items.
• Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
• Worked multi-course dinners with pre-plated foods.
• Prepared and arranged banquet halls for events, ensuring adherence to clients' specifications.
• Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
• Decorated cakes with icing, sprinkles and other edible decorations.
• Finished baked goods with glazes, icings and other toppings.
• Inspected baking equipment in accordance with cleanliness and safety standards.
• Measured and weighed ingredients to prepare dough for recipes.
• Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
• Ensured that workstations were kept neat and tidy throughout the shift.
• Hand-washed items unsuitable for machine washing.
• Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.