Kortni Kittrells
Birmingham,AL
Summary
Dynamic Administrative Assistant with a proven track record at Gift Pad, excelling in customer service and data management. Enhanced office efficiency through streamlined processes and effective scheduling, while fostering strong client relationships. Proficient in Microsoft Excel and adept at maintaining confidentiality, contributing to a positive workplace culture and improved team productivity.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Gift Pad
Birmingham, AL
05.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree -
University of Phoenix
Tempe, AZG.W. Carver High School
Birmingham, AL05.2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Recordkeeping
- Data organization
- Data management
- Data collection
Timeline
Administrative Assistant
Gift Pad
05.2015 - Current
No Degree -
University of Phoenix
G.W. Carver High School