Kortnie Bonner
Barnes-Jewish Hospital
10
years of professional experience
Dedicated professional with strong communication and customer service skills, enhancing customer satisfaction and retention through effective problem-solving. Experienced with talent acquisition, employee relations, and policy development. Identifies and resolves issues while optimizing processes for greater efficiency. Supports team objectives and promotes a collaborative work environment.
Work History
Patient Access Rep II
1 Year 6 Months- Ensured patient registration accuracy by verifying demographics, insurance coverage, and physician orders
- Audited and resolved department work queue error reports, identifying rejections and resubmitting claims
- Trained new employees and cross-trained staff to support coverage across multiple roles.
- Enforced complex compliance guidelines to protect patient confidentiality
Articulation and Evaluation Officer
2 Years 10 Months- Evaluated academic transcripts from colleges and universities to ensure compliance with transfer policies
- Analyzed military transcripts and training records to establish accurate transfer credit equivalencies for student admissions
- Calculated awarded hours, quality hours, and GPA to facilitate informed admissions decisions
- Conducted training sessions for new and existing staff to enhance skills and knowledge
Advanced Customer Service Specialist
5 Years- Executed back-office management duties and overrides to ensure operational efficiency
- Interviewed and assessed seasonal job candidates
- Facilitated onboarding process for new team members
- Resolved escalated customer grievances
Education
Bachelor of Science - Journalism
- Specialization: Advertising and Integrated Marketing
- Dual Minors: Legal Studies and Psychology
Associate of Arts
Skills
Compliance enforcement
Attention to Detail
Customer support
Training and Development
Team leadership
Internal and External Communications
Timeline
Patient Access Rep II
Barnes-Jewish Hospital
02.2025 - CurrentRead More
Articulation and Evaluation Officer
Southern Illinois University
10.2021 - 08.2024Read More
Advanced Customer Service Specialist
Best Buy
01.2017 - 01.2022Read More
Southern Illinois University
Bachelor of Science from Journalism
Read More
Shawnee Community College
Associate of Arts
Read More