Jazzmine Cole
Memphis,TN
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Patient Access Rep II
Conifer Health Solutions
Memphis, TN
01.2021 - 07.2024
- Obtain complete and accurate patient demographic information
- Assist with scheduling procedure, doctor’s orders, and coordinating post discharge care for patients
- Assist with media, design and events for patient access department
- Discussed payments and payment plans involving insurance, deductibles, copays, etc
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Federal Employee
Internal Revenue Service
Memphis, TN
01.2019 - 01.2021
- Provided taxpayers with general and confidential information about their return/refunds, resolving issues and questions to resolve issues on accounts
- Data entry and processing of various tax documentation of taxpayers for submission to all departments
Technical Support Rep
AT&T
Memphis, TN
01.2016 - 01.2019
- Provided technical support for all devices under contract by the company
- Responsible for all customer monetary transactions with billing and product purchasing (handheld technical devices, insurance, etc.)
Front Desk Receptionist
Colonial Dental
Memphis, TN
01.2015 - 01.2016
- Greeted each guest, answered phone calls, and provided information about appointments and general office information
- Responsible for processing and recording all monetary payments
- Discussed payments and payment plans involving insurance, deductibles, copays, etc
- Opening office in the morning
- Performed weekly audits
Education
Polysomnography Tech -
Concorde Career College
Memphis, TN03-2025
High School Diploma -
Memphis Academy of Science And Engineering
Memphis, TN05-2012
Skills
- Communication
- Customer service
- Time Management
- Leadership
- Multi-Tasking Skills
- Proficient in Microsoft Office
- Team Player
- Proficient in internal and external data entry software
- Insurance company knowledgeable
- Training Coordination
- Problem-Solving
- Multitasking and Organization
- Quality Assurance
- Registration and Admissions
- Financial Procedures Adherence
- HIPAA Compliance
- Patient Education
- Scheduling Diagnostic Procedures
- Insurance Verification
- Work Quality Evaluation
- Medical Billing
Websites
References
Available upon request.
Leadership Experience
Founder of non-profit organization based on serving the community.
Timeline
Patient Access Rep II
Conifer Health Solutions
01.2021 - 07.2024
Federal Employee
Internal Revenue Service
01.2019 - 01.2021
Technical Support Rep
AT&T
01.2016 - 01.2019
Front Desk Receptionist
Colonial Dental
01.2015 - 01.2016
Polysomnography Tech -
Concorde Career College
High School Diploma -
Memphis Academy of Science And Engineering