Kory Johnson
Sterling Heights,MI
Summary
Outgoing office assistant with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Woods Dentistry
Harper Woods, MI
01.2019 - 05.2023
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Call Center Agent
Central Transport
Warren , MI
03.2017 - 12.2019
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Reported any technical problems encountered while taking calls to the IT department.
- Adjusted communication style based on individual customer needs.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed customer accounts, including updating account information as needed.
- Maintained detailed records of customer interactions using contact management software.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Certificate of Real Estate Course - Real Estate
McKee Central Training
Sterling Heights, MI04-2024
High School Diploma -
Davis Aerospace Technical High School
Detroit, MI06-2016
Some College (No Degree) - English Language And Literature
Wayne County Community College District
Detroit, MISkills
- Strong communication Skills
- Office Administration
- Effective Listening Skills
- Office Organization
- Problem-Solving
- Scheduling appointments
- Handling Multiple Tasks
Timeline
Front Desk Receptionist
Woods Dentistry
01.2019 - 05.2023
Call Center Agent
Central Transport
03.2017 - 12.2019
Certificate of Real Estate Course - Real Estate
McKee Central Training
High School Diploma -
Davis Aerospace Technical High School
Some College (No Degree) - English Language And Literature
Wayne County Community College District