Sofia Di Noto
Rochester Hills ,MI
Summary
A highly motivated employee with a desire to take on new challenges. To seek and maintain a full-time position that offers opportunities for professional growth. Possesses strong interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
06.2023 - Current
- Resolves customer concerns using WOW! Customer Service.
- Answers telephones, responds to inquiries, takes messages and screens, and professionally directs phone calls.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
02.2019 - Current
- Manages assigned shift including supervision of on-deck employees, maintenance of pool environment and interaction with students and parents/guardians
- Provides leadership, discipline and constructive feedback to instructors and deck teachers to ensure quality delivery of the Goldfish Swim School curriculum
- Suggests areas for improvement and implements corrective action through in-service or other training
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
02.2019 - Current
- Encouraged students to build confidence in and out of the water by using The Science of SwimPlay
- Teach Swimmers water safety and technique in accordance with the Goldfish Curriculum
- Communicates with parents on swimmers' progress
Education
Bachelor of Science - Mass Communication
Rochester Christian University
Rochester, MI12.2024
Bachelor of Science - Multimedia
Grand Valley State University
Allendale, MI2021
Associate of Science - Nursing
Oakland Community College
Auburn Hills, MI08.2019
Skills
- Team Management
- Strong Communication skills
- Interpersonal strengths
- Problem-solving capabilities
- Strong technology skills
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
06.2023 - Current
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
02.2019 - Current
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
02.2019 - Current
Bachelor of Science - Mass Communication
Rochester Christian University
Bachelor of Science - Multimedia
Grand Valley State University
Associate of Science - Nursing
Oakland Community College
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