Kory Wilson
Sales Expert
Chicago,IL
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
13
13
years of professional experience
Work History
Sales Associate
AT&T Mobility
Chicago, IL
10.2024 - 03.2026
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, enhancing their shopping experience through personalized recommendations.
- Managed inventory levels, ensuring product availability and maintaining organized displays.
- Trained new sales associates on company policies, product knowledge, and sales techniques.
- Collaborated with team members to achieve monthly sales targets and enhance overall store performance.
- Implemented promotional strategies to boost product visibility and increase customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Front Desk Agent
Ambridge Hospitality
Chicago, IL
12.2022 - 09.2024
- Welcome guests to the hotel upon check-in and recommend additional services or amenities after finding out about guest's travel plans.
- Respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning rooms to the guest.
- Operate a computer reservation system and update information as rooms are assigned, reserved, and vacated.
- Coordinated large group reservations and assigned blocks of hotel rooms together for people having weddings or family reunions.
- Awarded a top customer service award for being named by a large number of customers for providing helpful and efficient service.
- Processed payment information for guests when checking in to the hotel room by running credit cards or taking cash payments.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Car Salesman
Webb Chevrolet
02.2019 - 10.2021
- Built relationships with new customers to achieve sales targets by providing insight into the benefits of the vehicles.
- Collaborated with team members to achieve sales targets and company goals through effective communication and cooperation.
- Provided exceptional customer service by assisting clients with product selection and offering recommendations based on their needs.
Lead Consultant
Xfinity by Comcast
Chicago, IL
02.2019 - 10.2021
- Also lead in daily huddles to assure staff are up to date on promotions and policies.
- Work alongside market manager and store manager on scheduling, brand management and promoting market vision.
- Managed client relationships and delivered high quality consulting services.
- Developed and executed strategic plans to drive business growth.
- Provided training and mentorship to junior team members.
- Contributed to company's success by exceeding project goals and targets.
- Mentored junior consultants, fostering professional development and promoting a culture of continuous improvement within the team.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
Territory Manager
ADT Security Solutions
06.2018 - 01.2019
- Promote and trained new hires on ADT products and services.
- Oversee two territories to make sure to meet sales conversions.
- Do consultations of new owner homes and educate them on what systems and smart services would best fit their specific needs.
- Process orders into system and schedule technician visits.
- Oversee installs to ensure that customers receive satisfactory service.
- Assist in processing certificate of occupancy to customers' home owner's agents.
Corporate Trainer
Training Solution Inc.
01.2018 - 06.2018
- Develop and conduct small group and individual training sessions based on staff and organizational learning needs.
- Conduct new hire orientation classes to improve sales and customer service workplace success.
- Review and evaluate business training needs and adjust staff development and educational programs.
- Conduct ongoing training for all current staff.
- Collaborate with subject-matter experts to adjust content as needed.
Sales Consultant
Hhgregg
Chicago, IL
10.2012 - 11.2015
- Processed customer transactions accurately and efficiently using POS systems, handling cash and credit card payments.
- Managed and maintained inventory levels to ensure products were always in stock and readily available for customers.
- Provided exceptional customer service by assisting clients with product selection and offering recommendations based on their needs.
- Created visually appealing displays to showcase merchandise and attract customer attention, resulting in increased sales.
- Collaborated with team members to achieve sales targets and company goals through effective communication and cooperation.
- Developed and maintained strong client relationships to drive sales growth and customer satisfaction.
Education
High School Diploma -
Curie Metro High School
Chicago, IL06.2009
Skills
- Client support
- Effective communication
- Effective problem resolution
- Comprehensive understanding of products
- Prioritization and scheduling
- Effective team collaboration
- Consistent sales goal achievement
- Cross-selling strategies
- Excellent people skills
Accomplishments
- Elite Salesman of the Year Award
- Keys to Success Award winner
- Multiple Salesman of the Month Awards
LANGUAGES
English | Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
AT&T Mobility
10.2024 - 03.2026
Front Desk Agent
Ambridge Hospitality
12.2022 - 09.2024
Car Salesman
Webb Chevrolet
02.2019 - 10.2021
Lead Consultant
Xfinity by Comcast
02.2019 - 10.2021
Territory Manager
ADT Security Solutions
06.2018 - 01.2019
Corporate Trainer
Training Solution Inc.
01.2018 - 06.2018
Sales Consultant
Hhgregg
10.2012 - 11.2015
High School Diploma -
Curie Metro High School
ACHIEVEMENTS
- Continuously exceeded individual sales and retention goals and won the Elite Salesman Award.
- Finished the year as number eight salesman in the entire region.
- Also won the Keys to Success Award in that same year.