Kory Wood
Calhoun,GA
Summary
Results-driven Operations Manager delivering high levels of productivity and efficiency in task completion. Specialize in workflow optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Active Pest Control
Calhoun, GA
10.2022 - Current
- Managed and resolved customer concerns efficiently, maintaining optimal levels of customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
- Measured and reviewed performance via KPIs and metrics.
- Performed periodic quality assurance checks on completed jobs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw financial management, budget management, and payroll activities.
Pest Control Specialist
Active Pest Control
Rome , GA
02.2015 - 10.2022
- Conducted interior and exterior applications of insecticides, rodenticide, growth regulators and other products using hand or power sprayers, dusters and bait applicators.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Maintained knowledge and adhered to state rules and regulations.
- Utilized appropriate personal protective equipment during application.
- Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
- Collaborated with sales teams to provide estimates and recommendations for pest control services.
- Developed and implemented customized pest management plans using (IPM) based on individual client needs and severity of infestation.
Education
High School Diploma -
Pepperell High School
Lindale, GA05-2011
Skills
- Teamwork
- Computer Skills
- Communication ( Verbal and Written )
- Leadership
- Critical Thinking
- Quality Assurance
- Time Management
- Conflict Resolution
- Continuous Learning
- Adaptability
- Interpersonal Skills
- Multitasking
Certification
Currently Holds
- Certified Operators license (HPC / WDO )
- Category 41 License
References
References available upon request.
Timeline
Operations Manager
Active Pest Control
10.2022 - Current
Pest Control Specialist
Active Pest Control
02.2015 - 10.2022
High School Diploma -
Pepperell High School
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