Summary
Overview
Work History
Education
Skills
Timeline
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Koryn Marquez

Modesto,CA

Summary

Proven leader and adaptable professional with a history of enhancing customer experience at Primetime Grille. Excelled in creative problem-solving and time management, significantly improving service efficiency. Skilled in MS Word and Excel, with a strong foundation in both verbal and written communication. Demonstrates a commitment to excellence and a knack for fostering positive client relationships.

Overview

4
4
years of professional experience

Work History

Waitress /Restaurant Hostess

Primetime Grille
Ottawa, KS
05.2024 - Current
  • Developed efficient service strategies, enhancing customer satisfaction during peak hours.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Built strong customer relations through personalized service and problem resolution.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Front Desk Agent

Yosemite Lanes Bowl
Modesto, CA
05.2021 - 08.2023
  • Seasonal Summer Job
  • Managing the front desk and making sure customers were attended in orderly time and fashion.
  • Keeping a clean and well-organized bowling alley and keeping all patrons within the bowl happy.
  • Helping customers to the best of my ability.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Internship Student

Glenfair Lanes
Glendale, AZ
08.2022 - 12.2022
  • Assisted the manager and owner with tasks around the bowling alley.
  • Learned about different marketing tools used to get information out to customers.
  • Assisted in organizing tournaments, contributing to successful event execution.
  • Was taught about the different functions within the bowl including the oil machine, pin setters, POS system, and snack bar and bar maintenance.

Retail/ Artisan Apprentice

Smokin Fox Leather Co
Modesto, CA
05.2021 - 08.2022
  • Managed retail operations, ensuring a seamless shopping experience and high customer satisfaction.
  • Created innovative leather goods under guidance, improving product quality and customer appeal.
  • Engaged in customer service activities to understand client needs and expectations.
  • Completed all assigned tasks within specified deadlines to ensure project continuity.
  • Assisted in the preparation of project plans and schedules.

Education

MBA - Sports Business

Ottawa University
Ottawa, KS
05-2025

Bachelor of Arts - Sports Leadership

Ottawa University - Arizona
Surprise, AZ
05-2023

Skills

  • Customer Service Experience
  • Leadership and Team Management
  • Creative Problem-Solving
  • MS Word and Excel
  • Effective Communication

Timeline

Waitress /Restaurant Hostess

Primetime Grille
05.2024 - Current

Internship Student

Glenfair Lanes
08.2022 - 12.2022

Front Desk Agent

Yosemite Lanes Bowl
05.2021 - 08.2023

Retail/ Artisan Apprentice

Smokin Fox Leather Co
05.2021 - 08.2022

MBA - Sports Business

Ottawa University

Bachelor of Arts - Sports Leadership

Ottawa University - Arizona

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Koryn Marquez