Koryn Sobel
Salt Lake City,UT
Summary
Experienced customer service professional with expertise in planning and staffing events, making reservations and maintaining records. Well-versed in Guest Services processes and best practices. Good communication and problem-solving skills with a self-directed and organized approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Ronald McDonald House Charities
01.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Summer Conference Coordinator
University Of Utah Guest House
05.2022 - 12.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Member Service Representative
Mountain America Credit Union
12.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT05.2027
Skills
- Guest Satisfaction
- Promoting Services and Amenities
- Product Knowledge
- Strategic Decision-Making
- Event Coordination
- Managing Multiple Tasks
- Communications Strategies
Certification
- First Aid/CPR Certified
Timeline
Guest Services Coordinator
Ronald McDonald House Charities
01.2023 - Current
Summer Conference Coordinator
University Of Utah Guest House
05.2022 - 12.2022
Member Service Representative
Mountain America Credit Union
12.2021 - 05.2022
Bachelor of Science - Biology
University of Utah
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