Dedicated fiber arts professional with over 18 years of experience in specialty retail, instruction, and store management. Experienced in high-volume customer service environments, creative merchandising, and team leadership. Recognized for developing original, consistently sold-out classes and fostering welcoming, customer-centered spaces.
Overview
20
20
years of professional experience
Work History
Instructor | Manager | Senior Retail Associate
Monarch Knitting
Pacific Grove, California
01.2006 - Current
Designed and taught knitting and crochet classes for customers of all skill levels, including original courses that regularly sell out.
Managed daily retail operations, supported staff, and ensured exceptional customer service standards.
Led the store through remodels, relocations, ownership transitions, and post-fire revitalization efforts.
Curated projects and materials for customer engagement and contributed to creative direction and merchandising.
Designed retail displays to highlight products and enhance the in-store shopping experience.
Represented the business at regional craft events and vendor exhibitions.
Developed and implemented engaging lesson plans for knitting and crochet techniques.
Organized workshops to promote community involvement and foster creativity among participants.
Evaluated student progress, offering constructive feedback to improve individual performance.
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Observed and adopted new techniques from skilled instructors and lecturers.