Koryna Licon
Deer Park
Summary
Results-driven Patient Services Specialist with expertise in administrative billing and customer support. Enhances patient care and operational efficiency through effective problem-solving and collaboration. Coordinates insurance authorizations and maintains accurate medical records to streamline processes and improve service delivery.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Patient Services Coordinator
LYP
Remote
09.2025 - 02.2026
- Streamlined patient flow through effective scheduling, minimizing wait times.
- Facilitated insurance verification for patients, enhancing understanding of benefits.
- Answered calls to schedule appointments and resolve patient inquiries.
- Clarified treatment plans and follow-up procedures, ensuring patient comprehension.
- Maintained accurate records in electronic health record systems consistently.
- Monitored calls for quality assurance purposes.
Patient Care Coordinator
Beltone Care Center
Pearland
09.2023 - 09.2025
- Coordinated patient appointments and follow-up visits to enhance continuity of care.
- Enhanced patient and family experience by delivering exceptional customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Executed daily tasks with accuracy and efficiency to support overall clinic operations.
CNA
Amada Senior Care
Houston
01.2023 - 08.2024
- Contributed to case reviews of client status and progress.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
CNA
Bright Star Home Health
Friendswood
02.2023 - 07.2024
- Assisted clients with daily living activities and personal care, fostering independence.
- Administered medications per care plans and directions.
- Collaborated with healthcare team to ensure delivery of quality care.
- Documented patient care activities and observations with accuracy.
- Supported clients in adjusting to new lifestyles during recovery, facilitating smoother transitions.
- Maintained clean, safe environments, enhancing clients' well-being.
Confined Space Technician
Total Safety
La Porte
01.2020 - 07.2022
- Maintained and operated safety equipment, ensuring compliance with safety standards and operational readiness.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency and safety protocols.
- Documented safety incidents and compliance reports, supporting regulatory review processes and improving workplace safety.
- Trained new technicians on operational protocols and safety standards.
- Replaced defective components to maintain equipment functionality.
- Used hand tools like soldering irons, screwdrivers, and pliers to complete repairs.
- Tested and calibrated instruments to guarantee data accuracy and reliability.
Scheduling Coordinator
Home Instead Senior Care Home
Conway
12.2018 - 11.2019
- Coordinated caregiver and client schedules, ensuring timely service delivery for optimal client satisfaction.
- Communicated with families to address scheduling needs and preferences, enhancing overall family engagement.
- Developed efficient scheduling systems utilizing software tools to enhance productivity.
- Monitored caregiver attendance to maintain accurate service records, supporting compliance and quality assurance.
- Responded promptly to customer inquiries regarding availability and schedule changes.
Education
High School Diploma -
Impact ECH
Baytown, TX05-2018
Some College (No Degree) - Natural Sciences
San Jacinto College
Pasadena, TX03-2026
Skills
- Patient care and customer service
- Medical documentation and data entry
- Schedule management
- Safety compliance and quality assurance
- Attention to detail
- Professional communication
- Problem solving and conflict resolution
- Payment processing strategies
- System troubleshooting and testing
- Basic coding principles
Languages
Spanish
Native/ Bilingual
Certification
Twic Holder
Timeline
Patient Services Coordinator
LYP
09.2025 - 02.2026
Patient Care Coordinator
Beltone Care Center
09.2023 - 09.2025
CNA
Bright Star Home Health
02.2023 - 07.2024
CNA
Amada Senior Care
01.2023 - 08.2024
Confined Space Technician
Total Safety
01.2020 - 07.2022
Scheduling Coordinator
Home Instead Senior Care Home
12.2018 - 11.2019
High School Diploma -
Impact ECH
Some College (No Degree) - Natural Sciences
San Jacinto College