Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koscina Peterson

Center Point,AL

Summary

Dependable Q&A analyst with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Tier 1 Associate

Amazon
Bessemer, AL
11.2021 - Current
  • Assisted in training new Tier 1 Associates on best practices for handling customer interactions.
  • Collaborated with team members to develop strategies for improving overall customer experience.
  • Provided feedback on process improvements based on trends observed during daily operations.
  • Assembled and packed orders according to customer specifications.
  • Utilized proper techniques for lifting, packing and handling heavy objects.
  • Used pallet jacks to move items to and from warehouse locations.

Delivery Courier

DoorDash
Birmingham, AL
03.2019 - Current
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.

Education

Associate of Applied Science - Medical Assisting

Virginia College - Birmingham
Birmingham, AL
12-2004

High School Diploma -

Woodlawn High School
Birmingham, AL
05-2001

Skills

  • Compliance Management
  • Cross-Functional Teamwork
  • Financial Acumen
  • Performance Tracking
  • Deadline Adherence
  • Punctuality
  • Package Delivery and Pick-up
  • Schedule Adherence
  • Smartphone Usage
  • Working Independently
  • Customer Service

Timeline

Tier 1 Associate

Amazon
11.2021 - Current

Delivery Courier

DoorDash
03.2019 - Current

Associate of Applied Science - Medical Assisting

Virginia College - Birmingham

High School Diploma -

Woodlawn High School

Similar Profiles

CREATE PROFILE
Koscina Peterson