Kosovare Xhakli

· Supported organizational growth by contributing to 2,200 new client enrollments over three years through partnership development, referral-source expansion, workflow improvements, and data-driven planning.

· Coordinated team operations, onboarding, training, and performance support for 11 staff members while promoting consistent processes and service delivery standards.

· Expanded and maintained a network of 120+ external referral sources, strengthening relationships with community organizations, hospitals, providers, and other key stakeholders.

· Managed partner-facing operations across up to 12 sites, supporting consistent communication, coverage planning, service delivery, and follow-up processes.

· Designed and implemented workflow improvements that reduced process delays, eliminated unnecessary paperwork, improved tracking, and increased operational efficiency.

· Led partnership development initiatives, including stakeholder presentations, relationship management, contract discussions, and follow-up strategies for new and existing collaborations.

· Created training materials and delivered enablement sessions on procedures, expectations, documentation standards, and partner communication practices.

· Gathered, analyzed, and presented operational, partnership, enrollment, and performance data to guide strategy and support leadership decision-making.

• Analyzed enrollment trends and implemented targeted outreach strategies to improve referral conversion and engagement.
• Managed full lifecycle of patient enrollment process, ensuring documentation accuracy and compliance.
• Tracked key performance metrics to inform decisions on referrals, caseload distribution, and productivity.
• Identified workflow inefficiencies and implemented process improvements that streamlined intake and assignment procedures.
• Collaborated with leadership to implement program initiatives that met quality standards.
• Reviewed and approved new enrollments, ensuring compliance with documentation, confidentiality, and service delivery standards.

• Managed caseload of 65+ high-risk patients with complex medical and behavioral health needs to ensure effective care delivery.
• Developed coordinated care plans with multidisciplinary providers to address patient needs and enhance outcomes.
• Monitored patient engagement and service utilization to reduce gaps in care.
• Ensured documentation accuracy and compliance with standards to maintain quality and accountability in patient care.

• Coordinated urgent follow-ups after hospitalizations and high-risk events to ensure timely patient support.
• Conducted 100+ initial patient assessments aligned with Health Home scope of services.
• Tracked outreach engagement metrics to provide actionable insights for care management teams.