Kossivi Aholou
Des Moines,IA
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures.
Overview
3
3
years of professional experience
Work History
Caseworker
IRC
Des Moines, IA
07.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Regional Manager
Smoodi Inc
Des Moines, IA
11.2023 - Current
- Enhanced team performance by providing regular performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
- Fixed machines on sites as well as in Laboratory
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Datacenter Technician
Microsoft (Insight Global)
05.2023 - 08.2023
- Identified and reported problem devices and replaced defective parts
- Accepted tasks and documented status using ticketing system, time reports, and email
- Recorded received products into database using asset tags information, product manufacturer, model, and serial number
- Dressed and labeled cables for easy identification and traceability
- Cleaned fiber cable with a fiber cleaner tool
- Used Putty and SMTK to communicate with Servers
- Used CLI and PhyNet web to investigate links and resolve problems
- Terminated cables with RJ45/Jack connector
- Performed troubleshooting and repair of server, network, storage, power, cooling, and other data center related hardware components.
Telecommunications Technician
Commonwealth Communications
07.2021 - 05.2023
- Installed and configured new devices and system components
- Read blueprints and schematics to correctly place equipment
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Set up networks and computers for business and residential customers
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Collaborated with other technicians to troubleshoot and resolve technical issued
- Terminated Ethernet cable.
Education
Bachelor Of Applied Science in Information Technology, Computer Networking and Telecommunications -
UPI-ONM
Associate in Computer Networking -
UPI-ONM
Skills
- Regulatory Compliance
- Installing Equipment
- Installation and Telecommunication
- Configuration Equipment Resolution
- Diagnosing Issues
- Blueprint Reading
- Troubleshooting
- Cabling
- Help Desk
Languages
French
Native or Bilingual
Timeline
Caseworker
IRC
07.2024 - Current
Regional Manager
Smoodi Inc
11.2023 - Current
Datacenter Technician
Microsoft (Insight Global)
05.2023 - 08.2023
Telecommunications Technician
Commonwealth Communications
07.2021 - 05.2023
Bachelor Of Applied Science in Information Technology, Computer Networking and Telecommunications -
UPI-ONM
Associate in Computer Networking -
UPI-ONM