Angela Cobb
Windsor,NC
Summary
Dedicated caseworker with 28 years of experience in Medicaid application processing and recertification. Expertise in navigating the NCFAST system while ensuring compliance with strict deadlines and regulations. Proven ability to troubleshoot complex cases and provide training on policies and procedures.
Overview
35
35
years of professional experience
Work History
Caseworker
Department of Social Services
04.1998 - Current
- Interviewed clients for applications and recertifications, processed information, and determined eligibility for Family and Children Medicaid program.
- Met deadlines resulting from changes in state regulations to ensure timely benefits issuance for clients.
- Meeting state deadlines is a MUST in order for the client to get the correct benefits issued to them.
- I also have to react to changes reported in a timely manner.
- Since I am the OS person I have to troubleshoot other caseworkers’ cases that have issues or problems.
- I have to figure out the problem and fix it.
- If I can’t figure it out, I have to call the HELP desk in Raleigh to have a ticket created to resolve it.
- Conducted training sessions for new hires on company policies and NCFAST procedures, enhancing team understanding and compliance. on policy and NCFAST procedures.
- During certain times of the year, I also have to do applications for the LIEAP/Crisis program. (heating and cooling program)
Spruill Oil Company
Windsor, NC
01.1992 - 01.1995
- My duties there consist of bookkeeping for the four stores that they owned- I kept up with figuring up all items sold what they needed to order etc.
- I also did the payments on accounts for the pagers and mobile phones.
- I left this job when I became a mother November 1995 until I went back to the work forced in 1998 to DSS.
Education
Some College (No Degree) - Computers
Martin Community College
Williamston NC 2789201-1992
Surry Community College
05-1990
High School Diploma -
Bertie High School
01-1989
Skills
- Case management
- Policy interpretation
- Eligibility assessment
- Medicaid processing
- Case documentation
- Time management
- Data entry accuracy
- Attention to detail
- Effective communication
- Critical thinking
- Problem solving
- Training delivery
- Regulation compliance
- Regulatory compliance
Timeline
Caseworker
Department of Social Services
04.1998 - Current
Spruill Oil Company
01.1992 - 01.1995
Some College (No Degree) - Computers
Martin Community College
Surry Community College
High School Diploma -
Bertie High School