Summary
Overview
Work History
Education
Skills
Timeline
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Kotie Dockery

George West,TX

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Head of Receiving/Sales Representative

Cadillac Jack Boot City
10.2021 - 04.2023
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Unloaded, sorted and stored incoming merchandise.
  • Managed inbound receiving departments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Placed orders and kept up with the current fashion trends.

Account Manager

Patterson Hunting Leases
04.2020 - 01.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Waitress

Charros De Jalisco
10.2019 - 04.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.v
  • Greeted new customers, discussed specials, and took drink orders.

Education

High School Diploma -

Alpha Omega
San Angelo, TX

Skills

  • Cash Register Operations
  • Product Management and Pricing
  • Prospecting Skills
  • Customer Needs Assessments
  • Sales Development
  • Market Research
  • Expense Reporting
  • Customer Retention Abilities
  • Product Merchandising and Distribution

Timeline

Head of Receiving/Sales Representative

Cadillac Jack Boot City
10.2021 - 04.2023

Account Manager

Patterson Hunting Leases
04.2020 - 01.2021

Waitress

Charros De Jalisco
10.2019 - 04.2020

High School Diploma -

Alpha Omega

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Kotie Dockery