Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kou Gono

Silver Spring,MD

Summary

Professional with experience in customer service and communication, adept at managing delivery logistics and ensuring customer satisfaction. Demonstrated ability to follow detailed instructions and maintain safety protocols while delivering food orders and supervising children during home visits. Proven skills in teamwork and leadership, effectively collaborating with peers to achieve operational goals during busy periods. Reliable and adaptable, capable of prioritizing tasks in fast-paced environments while maintaining attention to detail.

Overview

1
1
Language
3
3
years of professional experience

Work History

Uber Eats Driver

Uber
Silver Spring, MD
02.2026 - Current
  • Accepted delivery requests through Uber Eats app and followed navigation prompts.
  • Picked up food orders from restaurants and verified item details with staff.
  • Transported meals to customers at designated locations to customers using Uber routes and timing instructions.

Babysitter

UrbanSitter
Silver Spring, MD
05.2026 - 08.2026
  • Monitored children's safety during UrbanSitter home visits.
  • Organized playtime, crafts, and age-appropriate activities.
  • Prepared meals and snacks following parent instructions.

PARK SERVICE / Food & Beverage

Six Flags of America/
Bowie, Maryland
04.2024 - 06.2025
  • Achieved high guest satisfaction in food service through attentive service and prompt issue resolution.

Prepared and served food items in a fast-paced environment while enforcing health code and food safety protocols to ensure compliance.

Managed POS cash registers, accurately processing cash and card transactions while delivering attentive customer service.

Maintained immaculate preparation and dining stations, ensuring flawless health inspections and guest safety.

Partnered with team members during peak rush hours to accelerate kitchen throughput and keep wait times low.

  • Facilities & Operations

Optimized cleaning workflows during peak operational hours to speed up zone turnover without compromising standards.

Welcomed park guests, answered inquiries, and provided quick, friendly resolution to any on-site issues

Education

Bachelor of Health Science - Nursing

Prince George's Community College
Upper Marlboro, MD
10.2026 - 10.2026

Duval High School
Lanham, MD

Skills

  • Customer Service & Communication: Clear verbal communication, active listening, issue resolution, and maintaining a welcoming, professional demeanor
  • Teamwork & Leadership: Collaborating with coworkers to meet goals during peak hours, supporting team members, and taking initiative when needed
  • Time Management & Adaptability: Prioritizing tasks in fast-paced environments, meeting deadlines, and quickly learning new systems or routines
  • Attention to Detail & Safety: Ensuring work accuracy, strictly following health and safety protocols, and maintaining an organized workspace
  • Reliability & Work Ethic: Dependable, punctual, comfortable handling physical responsibilities, and working responsibly with minimal supervision
  • Technical Skills: Basic computer literacy, POS register operation, data entry, and using workplace software or apps

Languages

English
Elementary

Timeline

Bachelor of Health Science - Nursing

Prince George's Community College
10.2026 - 10.2026

Babysitter

UrbanSitter
05.2026 - 08.2026

Uber Eats Driver

Uber
02.2026 - Current

PARK SERVICE / Food & Beverage

Six Flags of America/
04.2024 - 06.2025

Duval High School
Kou Gono