KOUADIO KOFFI
Crandall,TX
Summary
Resourceful IT Technician offering 5 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Technician
State Farm
Irving, TX
08.2017 - 12.2020
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Lead/Shift Supervisor
Gate Gourmet
Dallas , TX
01.2016 - 06.2019
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted customers with product selection when needed.
- Developed strategies for improving operational efficiency and customer service levels.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Investigated accidents or incidents occurring during shift hours.
Limousine Chauffeur
Carey
Grapevine, TX
10.2014 - 04.2016
- Assisted with loading and unloading luggage into the limousine.
- Cleaned vehicle regularly to maintain professional appearance.
- Greeted passengers and opened doors for them upon arrival at the limousine.
- Drove passengers to and from their respective destination.
PHYSICAL FLOW LEAD
Faurecia Emissions Control Technologies
ARLINGTON, TX
02.2020 - PRESENT
- Supervise team members during production to ensure lines are running smoothly.
- Direct and coordinate activities of associates to ensure all materials are received, stocked, and replenished on each line in an efficient manner.
- Performed cycle counts to maintain accurate inventory records throughout the warehouse.
- receive and stock materials in the warehouse.
- Ensuring that 5's is maintained throughout the warehouse.
- Ensuring that all associates have the right PPE on while performing the job.
- Ensuring that Trucks are shipped in a timely manner to the respective customer.
- Ensuring that sequence team members are sequencing in the proper way and loaded up in the right manner onto the truck.
Education
High School Diploma -
MY Computer Career
Arlington03-2017
Skills
- Issue Resolution
- Application support
- Data Security
- Technical Documentation
Certification
- FORKLIFT
- Linux
Languages
English
Professional
French
Professional
Timeline
PHYSICAL FLOW LEAD
Faurecia Emissions Control Technologies
02.2020 - PRESENT
Help Desk Technician
State Farm
08.2017 - 12.2020
Lead/Shift Supervisor
Gate Gourmet
01.2016 - 06.2019
Limousine Chauffeur
Carey
10.2014 - 04.2016
High School Diploma -
MY Computer Career
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