Kouadio Julien Ouffoue
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably with Drop Off Logistics LLC. Excelled in GPS navigation and communication, ensuring timely and accurate deliveries. Achieved significant improvements in safety and client retention, leveraging package handling expertise and strategic initiative development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Associate
Drop Off Logistics LLC
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Rideshare Driver
Lyft
09.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
Firewatch Officer
MALAN BEST SECURITY INC
04.2022 - 11.2023
- Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices.
- Improved overall building security by working closely with facility managers to identify areas that could benefit from additional fire protection measures.
- Maintained constant surveillance on areas where welding and other hot work was taking place.
- Implemented fire safety plan and altered it depending upon weather, work location and other conditions.
Commercial Sales Manager
Top Poulets De Fêtes Services Plus TPFS+
09.2015 - 09.2021
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
Education
Associate Of Business Administration - Business And Commercial Management
Groupe CERCO-CI
2plateaux,Vallons,Abidjan, Ivory Coast07.2015
Skills
- Loading and unloading
- Package handling
- GPS Navigation
- Deadline Adherence
- Communication skills
- Safety interraction skills
Certification
OSHA:
Emergency Action and Fire Prevention Plan
Creativity
Ability to observe my environnement and built a solution to solve a need.
Languages
Baoulé
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Nouchi
Native or Bilingual
Timeline
Delivery Associate
Drop Off Logistics LLC
04.2024 - Current
Rideshare Driver
Lyft
09.2023 - Current
Firewatch Officer
MALAN BEST SECURITY INC
04.2022 - 11.2023
Commercial Sales Manager
Top Poulets De Fêtes Services Plus TPFS+
09.2015 - 09.2021
OSHA:
Emergency Action and Fire Prevention Plan
Associate Of Business Administration - Business And Commercial Management
Groupe CERCO-CI
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