Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Koui Saephan

Office Specialist
Salem,OR
Koui Saephan

Summary

Dedicated Office Assistant with over 8 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone, chat, e-mail support and greeting arriving visitors. Strong knowledge of technology and history achieving interactions.

Overview

26
years of professional experience
2
years of post-secondary education
3
Languages

Work History

Salem Keizer School District
Salem, Oregon

Webmaster
2009.09 - 2011.06 (1 education.year_Label & 9 education.months_Label)

Job overview

  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
  • Applied emerging technologies to update and maintain site applicability.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Offered teachers and staff training and support to reduce frustration and improve workflow.

Pietro's Pizza
Salem, Oregon

Front of House Team Member
01.2009 - 06.2011

Job overview

  • Stayed ready for quick turnovers by pre-bussing tables.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Nick & Faye Family Farm
Salem, OR

Farm Hand
01.2010 - Current

Job overview

  • Planted ground crops between handmade rows to control weeds and soil temperatures.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Manage 30+ customers while maintaining stock for sales counter.

T-Mobile
Salem, OR

Customer Experience Specialist
01.2014 - 10.2022

Job overview

  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented details about delivery times, problems and special circumstances.

T-Mobile
Salem, OR

IT Support Specialist
02.2020 - 05.2020

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Delivered onsite technical support for 800+ employees.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Education

Chemeketa Community College
Salem, OR

Associate of Arts from Communications
10.2011 - 12.2013

Skills

    Filing and data archiving

undefined

Timeline

IT Support Specialist

T-Mobile
02.2020 - 05.2020

Customer Experience Specialist

T-Mobile
01.2014 - 10.2022

Chemeketa Community College

Associate of Arts from Communications
10.2011 - 12.2013

Farm Hand

Nick & Faye Family Farm
01.2010 - Current

Webmaster

Salem Keizer School District
2009.09 - 2011.06 (1 education.year_Label & 9 education.months_Label)

Front of House Team Member

Pietro's Pizza
01.2009 - 06.2011
Koui SaephanOffice Specialist