Hi, I’m
Koui Saephan
Office Specialist
Salem,OR
Summary
Dedicated Office Assistant with over 8 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone, chat, e-mail support and greeting arriving visitors. Strong knowledge of technology and history achieving interactions.
Overview
26
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Salem Keizer School DistrictSalem, Oregon
Webmaster
2009.09 - 2011.06 (1 education.year_Label & 9 education.months_Label)
Job overview
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Applied emerging technologies to update and maintain site applicability.
- Discussed site and app requirements with clients to produce actionable development plans.
- Offered teachers and staff training and support to reduce frustration and improve workflow.
Pietro's PizzaSalem, Oregon
Front of House Team Member
01.2009 - 06.2011
Job overview
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
Nick & Faye Family FarmSalem, OR
Farm Hand
01.2010 - Current
Job overview
- Planted ground crops between handmade rows to control weeds and soil temperatures.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Manage 30+ customers while maintaining stock for sales counter.
T-MobileSalem, OR
Customer Experience Specialist
01.2014 - 10.2022
Job overview
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Translated complex technical issues into digestible language for non-technical users.
- Documented details about delivery times, problems and special circumstances.
T-MobileSalem, OR
IT Support Specialist
02.2020 - 05.2020
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Delivered onsite technical support for 800+ employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
Chemeketa Community CollegeSalem, OR
Associate of Arts from Communications
10.2011 - 12.2013
Skills
Filing and data archiving
[70] WPM typing speed
Multi-line phone proficiency
Technical Support
Employee training and development
Complaint resolution
Report preparation
Telephone etiquette
Good communication skills
Timeline
IT Support Specialist
T-Mobile
02.2020 - 05.2020
Customer Experience Specialist
T-Mobile
01.2014 - 10.2022
Chemeketa Community College
Associate of Arts from Communications
10.2011 - 12.2013
Farm Hand
Nick & Faye Family Farm
01.2010 - Current
Webmaster
Salem Keizer School District
2009.09 - 2011.06 (1 education.year_Label & 9 education.months_Label)
Front of House Team Member
Pietro's Pizza
01.2009 - 06.2011