Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KOUR P. DOKIE

Bronx

Summary

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor II (Social Work)

Department of Homeless Services
12.2017 - Current
  • Supervise Social Worker who conducts strengths-based needs assessments focused on immediate housing crises of those families presenting at intake and in the field.
  • Assist families retain and return to stable housing in the community whenever possible through crisis counseling, mediation, referral services, benefits advocacy, and collaborative service planning.
  • Supervise assigned staff and Social Work student interns, support the intake and eligibility process by conducting mental health assessment for families who report or exhibit symptoms.
  • Guide staff in the development, implementation, and achievement of program goals, including enhancing diversion and prevention efforts through effective service provision.
  • Liaison with agency staff as well as staff in other city, state, and federal agencies with which the Resource Room interacts in order to best serve families in need.

Social Worker

Human Resources Administration (NOVA Program)
02.2016 - 12.2017
  • Worked with NOVA team to address the needs of Domestic violence survivors seeking emergency housing from Department of Homeless Services.
  • Engaged and assessed domestic violence survivors for safety and risk in order to effectively implement safety intervention for individuals and their families.
  • Provided information and referrals for domestic violence services, including but not limited to, legal housing, mental health and education.
  • Trained and assisted with the supervision of the new hires/staff.
  • Supervised new staff’s workloads, case assignment, and case management.

Child Protective Specialist

Administration for Children Services (ACS)
03.2014 - 01.2016
  • Supervised/accompanied new staff to field visits and assisted/evaluated their case load.
  • Supervised and assisted with distribution of case load/assignment.
  • Initiated investigations/safety interventions in response to child neglect and abuse, made home visits to interview all family members.
  • Provided therapeutic and concrete services to families in crisis in an effort to protect children and to avoid placement in unwarranted foster care.
  • Researched community resources in order to make referrals to other social service/foster care agencies, daycare, homemaker and medical facility.

MST-CAN Case Worker & Therapist

Jewish Board Family & Children Services
07.2013 - 03.2014
  • Engaged and assessed caregivers and other key participants in active change-oriented MST-CAN treatment by identifying and overcoming crises in families.
  • Implementing problem conceptualization, treatment planning, intervention implementation using the MST analytic process.
  • Conducted home safety checks at the direction of the supervisor, responded to emergencies and implemented crisis plans.
  • Gathered information about resources for clients through a proactive stance while working to anticipate needs of clients and families.
  • Built relationships with community stakeholders to ensure cooperation among service providers.

Social Work Intern

Harlem Hospital Center
09.2012 - 05.2013
  • Handled the responsibilities of providing psychotherapy services to culturally diverse patients.
  • Provided social work service within case management to culturally diverse patients.
  • Worked collaboratively with doctors, nursing staff, external organizations and community resources to provide health services to patients.
  • Responded to immediate needs of patients and families in emergency situations.
  • Facilitated discharge activities and coordination in determining discharge services.

Social Work Intern

Bronx Works-Family Shelter
09.2011 - 05.2012
  • Conducted intakes and prepared assessments of various families.
  • Provided short-term counseling and case management services to clients twice a month.
  • Orientated new residents regarding issues affecting their transition, introduction to agency and community services.
  • Developed service plan with clients and followed up on family permanent housing.
  • Wrote and submitted weekly progress reports on clients.

Education

M.S.W. -

Silberman School of Social Work at Hunter College
New York, NY
05.2013

B.A. - Sociology

University of Ghana (Legon)
05.2009

Skills

    De-escalation techniques

    Crisis Intervention and problem solving

    Emotional intelligence and empathy

    Cultural awareness and competence

    Comprehensive Assessment and clinical documentation

    Organization and time management

Certification

NYSES Licensed Master Social Worker, License Number: 091089-1

Timeline

Supervisor II (Social Work)

Department of Homeless Services
12.2017 - Current

Social Worker

Human Resources Administration (NOVA Program)
02.2016 - 12.2017

Child Protective Specialist

Administration for Children Services (ACS)
03.2014 - 01.2016

MST-CAN Case Worker & Therapist

Jewish Board Family & Children Services
07.2013 - 03.2014

Social Work Intern

Harlem Hospital Center
09.2012 - 05.2013

Social Work Intern

Bronx Works-Family Shelter
09.2011 - 05.2012

B.A. - Sociology

University of Ghana (Legon)

M.S.W. -

Silberman School of Social Work at Hunter College

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