Kourtland Mills
Girdler,KY
Summary
Skilled team player with strong background in busy environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
Appalachian Childrens Home
Barbourville, KY
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
Customer Service Representative
Computer World Services
Barbourville, KY
02.2021 - 03.2024
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Answered incoming calls and assisted customers with questions.
- Met team and client performance metrics, goals and deadlines.
- Answered inbound calls to greet and assist customers with various needs and questions.
IT Specialist
ProSphere
Barbourville, KY
03.2020 - 02.2021
- Managed installation of software and hardware, system fixes, updates and enhancements.
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Performed security, patching and anti-virus updates to improve overall protection of systems and networks.
- Guided users through detailed hardware installations and technical fixes via phone call, email and live chat.
- Resolved complex IT issues with PCs, laptops, monitors, keyboards, mice, phones and printers.
Customer Service Representative
General Dynamics
Barbourville, KY
12.2018 - 03.2019
- De-escalated customer complaints using specialized communication techniques.
- Documented and classified member issues to implement proper service and solutions.
- Used knowledge base systems and work processes to help customers.
- Answered incoming calls and assisted customers with questions.
- Answered inbound calls to greet and assist customers with various needs and questions.
Customer Service Manager
Walmart
Corbin, KY
03.2016 - 12.2018
- Built and maintained positive relationships with team members and supervisors.
- Developed and implemented company policies and regulations.
- Managed employee performance through disciplining, coaching and counseling.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
Document Processor
Xerox
Barbourville, KY
06.2015 - 03.2016
- Inspected and maintained document management equipment, including scanners, copiers, printers and other electronic devices.
- Performed quality analysis of paper documents, confirming legibility and integrity of all included information.
- Scanned and indexed incoming documents, inputting created data files into all necessary document management systems.
- Scanned incoming materials to determine optimal classification and current file destination.
Cashier
Save a Lot
Barbourville, KY
03.2015 - 06.2015
- Processed cash register transactions, inputted product costs and gave back change.
- Adhered to cash handling policies and procedures.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Increased customer satisfaction ratings by providing prompt and accurate service.
- Collected payment for customer purchases.
Education
High School Diploma - undefined
Penn Foster High School
12.2013
Skills
- Data entry
- Customer service
- Troubleshooting
- Software installation
- Conflict resolution
- Responsibility
- People Skills
- Call center procedures
- Staff training
- Repair hardware
- IT diagnostics
- Leadership
- Teamwork
- Emotional support
- CPR certified
- Therapeutic techniques
- Behavioral management
- Behavior redirection
Certification
CPR
Timeline
Direct Care Staff Member
Appalachian Childrens Home
06.2024 - Current
Customer Service Representative
Computer World Services
02.2021 - 03.2024
IT Specialist
ProSphere
03.2020 - 02.2021
Customer Service Representative
General Dynamics
12.2018 - 03.2019
Customer Service Manager
Walmart
03.2016 - 12.2018
Document Processor
Xerox
06.2015 - 03.2016
Cashier
Save a Lot
03.2015 - 06.2015
High School Diploma - undefined
Penn Foster High School