Kourtnee Allen
Dade City,FL
Summary
I am a detail-oriented and accomplished worker with 8 years of experience providing outstanding customer service. I am dedicated to achieving customer satisfaction as well as meeting and exceeding any company expectations. I am very comfortable with multi-tasking and working in fast paced, high stress environments. I enjoy taking on new challenges and put in maximum effort in everything I do, I have a passion for helping people in every way possible!
Overview
8
8
years of professional experience
Work History
Claims Specialist
GEICO, Government Employees Insurance
08.2024 - Current
- Licensed to work claims in the state of Florida, and across the country.
- Responsible for filing new claims, and working existing claims.
- Experience booking various inspections as well as appointments with body shops.
- Responsible for investigating liability and coverage, making liability decisions, and communicating accordingly.
- Experience communicating with various attorneys on behalf of our insureds or claimants.
- Responsible for 25-30 inbound calls per day and 15-20 outbound calls per day.
- Required to work between 50-60 activities in existing claims.
Patient Access Representative
USFTGP - USF Health and Tampa General Physicians
12.2023 - 08.2024
- Experience with helping patients over the phone.
- Responsible for booking medical appointments and connecting patients to their heath care team.
- Experience using multiple computer systems at once.
- Handled roughly 80-85 inbound calls per day.
- Responsible for upholding all HIPAA regulations.
- Experience handling emergency calls through the phone.
General Manager
Planet Fitness
06.2021 - 12.2023
- Experience with hiring, training, and termination of employees.
- Responsible for making a staff schedule with 15 or more employees.
- Experience helping with the creation and cancellations of memberships.
- Responsible for maintaining a well sanitized, tidy, and safe environment.
- Experience completing various reports, such as retail, closing percentages, inventory, work orders, and EFT.
Assistant Manager
Tampa Bay Grand Prix
09.2020 - 06.2021
- Experience with one on one and group customer service.
- Experience with till and money drops.
- Responsible for delegating tasks to staff members.
- Experience ordering products for the facility and various events.
- Responsible for finding coverage for shifts, and supplemented positions where needed.
- Maintain a clean and well sanitized facility.
Sales Associate
Pandora Jewelry
09.2017 - 09.2020
- One on one work with customers.
- Experience with greeting customers, processing returns, and handling currency.
- Responsible for maintaining a clean, well organized store.
- Experience counting inventory.
- Responsible for floor and marketing set up.
Education
Bachelor of Science - Criminal Justice
Utica University
Utica, New York12.2020
Regents Diploma - undefined
Charles W. Baker High School
Baldwinsville, New York06.2016
Skills
- License: Florida All Lines Claims Adjuster - License Number: G156980
Timeline
Claims Specialist
GEICO, Government Employees Insurance
08.2024 - Current
Patient Access Representative
USFTGP - USF Health and Tampa General Physicians
12.2023 - 08.2024
General Manager
Planet Fitness
06.2021 - 12.2023
Assistant Manager
Tampa Bay Grand Prix
09.2020 - 06.2021
Sales Associate
Pandora Jewelry
09.2017 - 09.2020
Regents Diploma - undefined
Charles W. Baker High School
Bachelor of Science - Criminal Justice
Utica University
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