Summary
Overview
Work History
Skills
Certification
Timeline
Generic

KOURTNEE J. COULTER

Raleigh,NC

Summary

Store Lead with a strong track record of driving results and optimizing task efficiency. Expertise in inventory management and delivering outstanding customer service. Demonstrated skills in communication, problem-solving, and adaptability, contributing to smooth operations and positive customer interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Lead

Walmart
Charlotte, NC
07.2024 - Current
  • Drive financial performance, invested in store performance, leveraged total store metrics to keep score, recruited top talent
  • Merchant-minded, Champion all new store initiatives, operate with discipline
  • Lead and developed total store
  • Maintaining and passing company audits total store each quarter
  • Trained and enforced regulatory compliance, food safety protocol, and sanitation in Fresh food departments
  • Created successful plans to maximize profits and reduce loss.
  • Monitored for signs of suspicious activity to mitigate security issues.
  • Resolved customer complaints to enhance satisfaction.

Overnight Coach

Walmart
Durham, North Carolina
04.2023 - 08.2024
  • Executed quality control measures to maintain company standards.
  • Generated thorough and timely reports detailing project activities.
  • Assessed individual and team performance, pinpointing areas for improvement.
  • Facilitated training initiatives to boost staff expertise and productivity during absences.
  • Coordinated staff schedules, optimizing coverage and ensuring service quality.
  • Oversaw overnight operations, promoting efficient workflow and team collaboration.
  • Instituted safety protocols, ensuring a secure environment for all employees.
  • Resolved customer concerns swiftly, contributing to improved guest satisfaction.

Grocery and Consumable Lead

Walmart
Lexington, North Carolina
11.2022 - 04.2023
  • Created comprehensive training guides for 100 associates, ensuring accurate execution and monitoring of company instructions.
  • Collaborated with suppliers to efficiently order products and manage timely deliveries.
  • Assessed grocery store cleanliness and verified correct stocking of shelves, refrigerated sections, and freezers.
  • Enhanced team performance and efficiency by promoting operational best practices.
  • Anticipated customer flow and work demand, redirecting efforts for exceptional service in a clean, safe store.
  • Conducted safety walks, monitored power equipment usage, and coached associates on safe work practices.
  • Streamlined freight flow efficiency through continuous monitoring and improvement.

General Merchandise Lead

Walmart
Winston-Salem, North Carolina
05.2022 - 01.2023
  • Optimized inventory management to enhance product availability and minimize stockouts.
  • Executed promotional displays and seasonal strategies through teamwork with cross-functional teams.
  • Provided expert guidance on firearms, ammunition, and hunting gear to customers.
  • Accurately processed sales transactions using point-of-sale systems.
  • Enforced safety regulations while handling firearms and ammunition throughout operations.
  • Supported proper care of inventory by maintaining plant displays effectively.
  • Participated in greenhouse operations, focusing on watering and pruning tasks.
  • Evaluated shop productivity reports to ensure goals were met or surpassed.

Unloader Associate

Walmart
Concord, North Carolina
07.2021 - 11.2022
  • Unloaded incoming shipments, verifying items against packing lists.
  • Organized and stored products in designated warehouse locations.
  • Operated forklifts and pallet jacks to move materials safely.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Assisted in training new staff on unloading procedures and equipment use.
  • Provided assistance to other departments within the facility as needed.
  • Performed regular maintenance on all equipment used in the receiving area.
  • Organized stockroom shelves, racks and bins for efficient storage of merchandise.
  • Adhered to workplace safety standards and OSHA regulations.

Skills

  • Team Building
  • Inventory Management
  • Customer Service
  • Poised under pressure
  • Change Management
  • Effective Leader
  • Decision making
  • Strategic
  • Coaching and mentoring
  • Employee scheduling
  • Operations management
  • Recruiting and hiring
  • Goals and performance
  • Employee engagement
  • Opening and closing procedures`
  • Work Planning and Prioritization

Certification

  • Food Safe
  • Forklift

Timeline

Store Lead

Walmart
07.2024 - Current

Overnight Coach

Walmart
04.2023 - 08.2024

Grocery and Consumable Lead

Walmart
11.2022 - 04.2023

General Merchandise Lead

Walmart
05.2022 - 01.2023

Unloader Associate

Walmart
07.2021 - 11.2022

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KOURTNEE J. COULTER